https://live.paloaltonetworks.com/t5/next-generation-firewall/ha-error-when-configuring/m-p/1236019#M6197 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/504213853">@M.Allen</a>&nbsp;,</P> <P>&nbsp;</P> <P>Please refer the below kb export/import the key HA on both devices and verify status.</P> <P>&nbsp;</P> <P><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClLgCAK" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClLgCAK</A></P> Thu, 14 Aug 2025 16:45:12 GMT mshekh 2025-08-14T16:45:12Z https://live.paloaltonetworks.com/t5/next-generation-firewall/ha-error-when-configuring/m-p/1236009#M6196 <UL> <LI>High-availability ha1 encryption requires an import of the high-availability-key(Module: ha_agent)</LI> <LI>client ha_agent phase 1 failure</LI> </UL> <P>Any ideas why this is happening? I have configured 3 other HA pairs with no issue.</P> <P>&nbsp;</P> <P>PA1</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MAllen_1-1755178114085.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/68864i892E67E980CE131F/image-size/medium?v=v2&amp;px=400" role="button" title="MAllen_1-1755178114085.png" alt="MAllen_1-1755178114085.png" /></span></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MAllen_0-1755178085803.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/68863i2DBE2B309AA0E4D0/image-size/medium?v=v2&amp;px=400" role="button" title="MAllen_0-1755178085803.png" alt="MAllen_0-1755178085803.png" /></span></P> <P>PA2</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MAllen_2-1755178169452.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/68865i116114908C19E375/image-size/medium?v=v2&amp;px=400" role="button" title="MAllen_2-1755178169452.png" alt="MAllen_2-1755178169452.png" /></span></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MAllen_3-1755178206678.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/68866i6C484D830E4E4E48/image-size/medium?v=v2&amp;px=400" role="button" title="MAllen_3-1755178206678.png" alt="MAllen_3-1755178206678.png" /></span></P> <P>&nbsp;</P> Thu, 14 Aug 2025 13:30:16 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/ha-error-when-configuring/m-p/1236009#M6196 M.Allen 2025-08-14T13:30:16Z https://live.paloaltonetworks.com/t5/next-generation-firewall/ha-error-when-configuring/m-p/1236019#M6197 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/504213853">@M.Allen</a>&nbsp;,</P> <P>&nbsp;</P> <P>Please refer the below kb export/import the key HA on both devices and verify status.</P> <P>&nbsp;</P> <P><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClLgCAK" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClLgCAK</A></P> Thu, 14 Aug 2025 16:45:12 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/ha-error-when-configuring/m-p/1236019#M6197 mshekh 2025-08-14T16:45:12Z