topic Authentication Error occurring creating new Super User in Next-Generation Firewall Discussions https://live.paloaltonetworks.com/t5/next-generation-firewall/authentication-error-occurring-creating-new-super-user/m-p/1238776#M6321 <DIV>Hi Team,</DIV> <DIV>&nbsp;</DIV> <DIV>we are unable to add a local admin (Super Admin) on the firewall. We are encountering the following error:&nbsp;</DIV> <DIV><STRONG>"Auth Fail - Reason: Authentication profile not found for the user."</STRONG></DIV> <DIV>Please note that the<SPAN>&nbsp;</SPAN><STRONG>authentication profile is set to "None"</STRONG>, as this is a local admin account.</DIV> <DIV> <DIV><STRONG>Model :- PA 440</STRONG></DIV> <STRONG>Software version :- 11.1.10-h1</STRONG></DIV> <DIV>Kindly assist in resolving this issue.</DIV> <DIV>&nbsp;</DIV> <DIV>Thanks &amp; Regards,</DIV> <DIV>Siraj.</DIV> <DIV>&nbsp;</DIV> Thu, 25 Sep 2025 10:21:43 GMT A.Support089948 2025-09-25T10:21:43Z Authentication Error occurring creating new Super User https://live.paloaltonetworks.com/t5/next-generation-firewall/authentication-error-occurring-creating-new-super-user/m-p/1238776#M6321 <DIV>Hi Team,</DIV> <DIV>&nbsp;</DIV> <DIV>we are unable to add a local admin (Super Admin) on the firewall. We are encountering the following error:&nbsp;</DIV> <DIV><STRONG>"Auth Fail - Reason: Authentication profile not found for the user."</STRONG></DIV> <DIV>Please note that the<SPAN>&nbsp;</SPAN><STRONG>authentication profile is set to "None"</STRONG>, as this is a local admin account.</DIV> <DIV> <DIV><STRONG>Model :- PA 440</STRONG></DIV> <STRONG>Software version :- 11.1.10-h1</STRONG></DIV> <DIV>Kindly assist in resolving this issue.</DIV> <DIV>&nbsp;</DIV> <DIV>Thanks &amp; Regards,</DIV> <DIV>Siraj.</DIV> <DIV>&nbsp;</DIV> Thu, 25 Sep 2025 10:21:43 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/authentication-error-occurring-creating-new-super-user/m-p/1238776#M6321 A.Support089948 2025-09-25T10:21:43Z