topic Re: user-id - Firewall is not learning upn name format in Next-Generation Firewall Discussions

user-id - Firewall is not learning upn name format

ankda2019 — Fri, 30 Jan 2026 12:41:42 GMT

Hi All,

I hope you are doing well. I am testing a scenario in my lab. I have AD configured with user-id agent installed on that AD server. I am login into machine with upn name (ankur@ankur.local) but in firewall user-id logs I see ankur\ankur.

I user-id agent logs, I see below logs:

01/30/26 14:09:41:236[Debug 398]: UserIpMap: IP 192.168.220.62 login name gets changed from ankur\ankur to ankur@ankur.local with timeout 2700.
01/30/26 14:09:41:236[Debug 398]: UserIpMap: IP 192.168.220.62 login name gets changed from ankur@ankur.local to ankur\ankur with timeout 2700.
01/30/26 14:09:41:236[Debug 305]: Reading 9 security logs takes 0 ms for DC win-25d3sebagkd.ankur.local.
01/30/26 14:09:41:327[Debug 613]: UserIpMap: IP (192.168.220.62) Username (ankur\ankur) queued for xmission to firewall

Anyone can guide me where the issue is?

Re: user-id - Firewall is not learning upn name format

ankda2019 — Sat, 31 Jan 2026 05:11:32 GMT

Anyone?

Re: user-id - Firewall is not learning upn name format

arusharma — Sun, 01 Feb 2026 12:59:08 GMT

Please change the attribute value of primary username to UPN and test again.

Re: user-id - Firewall is not learning upn name format

ankda2019 — Sun, 01 Feb 2026 13:53:42 GMT

Hi @arusharma : In the group mapping profile, I already selected primary as UPN. Still issue is there..

Re: user-id - Firewall is not learning upn name format

arusharma — Wed, 11 Feb 2026 04:36:50 GMT

We need to check all the attributes by using this command: "show user user-attributes user <username"