topic Re: not able to change default admin password on PA-1410 in Next-Generation Firewall Discussions

not able to change default admin password on PA-1410

s.kotkar727868 — Thu, 26 Feb 2026 00:28:45 GMT

We are setting up new PA-1410 firewall and first login from SSH and GUI asking to change password which we did. But after changing new password still not able to login using new admin password from SSH and GUI, keep asking change password.

Any suggestions ?

Re: not able to change default admin password on PA-1410

reaper — Thu, 26 Feb 2026 11:53:28 GMT

have you disabled ZTNA?

in my experience you log on the first time, change password, disable ZTNA, device reboots, login with default admin, change password again, commit

and then you should be ok

are you able to share the output from your CLI ?

Re: not able to change default admin password on PA-1410

TomYoung — Thu, 26 Feb 2026 23:51:24 GMT

Hi @s.kotkar727868 ,

You have to commit for the new password to take effect. This is a pain because on some platforms you have to disable ZTP 1st as @reaper said. When you disable ZTP, you reboot without committing. So, you have to change it again the next time you login!

Thanks,

Tom

Edited: ZTP

Re: not able to change default admin password on PA-1410

s.kotkar727868 — Thu, 26 Feb 2026 23:36:10 GMT

Thanks for your reply, Tom.

Do you mean disabling ZTP (Zero Touch Provision)?

not disabled yet. from CLI output is just asking to change password everytime login using default admin account.

Re: not able to change default admin password on PA-1410

s.kotkar727868 — Thu, 26 Feb 2026 23:41:44 GMT

Thanks for reply, Tom. Just wondering to disable ZTNA or ZTP ?

Can't see any details to disable ZTNA in palo alto documents.

Re: not able to change default admin password on PA-1410

TomYoung — Thu, 26 Feb 2026 23:53:23 GMT

Thanks @s.kotkar727868 for the correction. I edited the reply.

Yes, if you get the banner on the CLI to disable ZTP, then you need to do that 1st.

Re: not able to change default admin password on PA-1410

s.kotkar727868 — Fri, 27 Feb 2026 02:20:51 GMT

Thanks, I will try this and update you.

Re: not able to change default admin password on PA-1410

reaper — Mon, 09 Mar 2026 14:46:51 GMT

try disabling ZTP and rebooting the firewall. Then do another password reset, commit and see if it remains changed.

if it still doesn't work you can either try a factory reset, upgrade PANOS or delete/add admin user a shot

Re: not able to change default admin password on PA-1410

s.kotkar727868 — Wed, 04 Mar 2026 23:41:46 GMT

this solution works.

thanks for your help.