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  <channel>
    <title>topic Re: GlobalProtect 6.3.3-1016 Failed to Open File Mac M3 Pro (Apple Silicon) macOS Tahoe 26.5.1 in Next-Generation Firewall Discussions</title>
    <link>https://live.paloaltonetworks.com/t5/next-generation-firewall/globalprotect-6-3-3-1016-failed-to-open-file-mac-m3-pro-apple/m-p/1256721#M6975</link>
    <description>&lt;P&gt;Thank for your quick response.&lt;BR /&gt;&lt;BR /&gt;Initially I thought this was the Hostname everyone in the reddit post and you as well are talking about.&lt;BR /&gt;&lt;STRONG&gt;System Settings -&amp;gt; Sharing -&amp;gt; Hostname&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ABhanawala_1-1781791251184.png" style="width: 999px;"&gt;&lt;img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/71841i210BE6248C6EB0D2/image-size/large?v=v2&amp;amp;px=999" role="button" title="ABhanawala_1-1781791251184.png" alt="ABhanawala_1-1781791251184.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;And Yes, I have indeed checked that and update as well just in case.&lt;BR /&gt;Currently this is my local hostname: EmployerM3Pro14&lt;BR /&gt;But changing this didn't work.&lt;BR /&gt;&lt;BR /&gt;BUT just now I saw that there is another result in the settings search.&lt;BR /&gt;Which is &lt;STRONG&gt;System Settings -&amp;gt; About -&amp;gt; Name&lt;/STRONG&gt;&lt;BR /&gt;Which had "-" (dash) characters previously.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ABhanawala_2-1781791458252.png" style="width: 999px;"&gt;&lt;img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/71842i8E756A72F2EF4EDA/image-size/large?v=v2&amp;amp;px=999" role="button" title="ABhanawala_2-1781791458252.png" alt="ABhanawala_2-1781791458252.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;I didn't see it initially,&lt;BR /&gt;but now updated it by double clicking and removing dashes.&lt;BR /&gt;Restarted my device.&lt;BR /&gt;And now it works.&lt;BR /&gt;&lt;BR /&gt;Thank you for the hint.&lt;BR /&gt;It was such a hassle to find this.&lt;BR /&gt;&lt;BR /&gt;Application should be able to identify cases like this and at least notify users if this is an issue when installing or connecting to a network.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Anyways, thanks for the support&amp;nbsp;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/11943"&gt;@kiwi&lt;/a&gt;.&lt;/P&gt;</description>
    <pubDate>Thu, 18 Jun 2026 14:09:13 GMT</pubDate>
    <dc:creator>ABhanawala</dc:creator>
    <dc:date>2026-06-18T14:09:13Z</dc:date>
    <item>
      <title>GlobalProtect 6.3.3-1016 Failed to Open File Mac M3 Pro (Apple Silicon) macOS Tahoe 26.5.1</title>
      <link>https://live.paloaltonetworks.com/t5/next-generation-firewall/globalprotect-6-3-3-1016-failed-to-open-file-mac-m3-pro-apple/m-p/1256710#M6972</link>
      <description>&lt;P&gt;There are issues connecting to my Employer's VPN using GlobalProtect 6.3.3-1016 application.&lt;/P&gt;&lt;P&gt;Where as an older version which we have (v5.2.10-6) is working fine.&lt;BR /&gt;&lt;STRONG&gt;&lt;BR /&gt;PanGPS.log&lt;/STRONG&gt;&lt;/P&gt;&lt;PRE&gt;P1190-T8523  06/18/2026 17:49:05:145 Debug( 200): WAIT_TIMEOUT
P1190-T8523  06/18/2026 17:49:05:145 Debug( 733): HipMonitorThread quits.
P1190-T16643 06/18/2026 17:49:13:656 Info ( 565): msgtype = portal
P1190-T16643 06/18/2026 17:49:13:656 Info (3519): ProcessServerPortal m_bdisconnect = 0 m_tundisconnect = -1
P1190-T16643 06/18/2026 17:49:13:656 Debug(3534): ----Portal Processing starts----
P1190-T16643 06/18/2026 17:49:13:656 Debug(3542): ProcessServerPortal: szCacheOnly: no bRetrieveCacheOnly: 0
P1190-T16643 06/18/2026 17:49:13:656 Debug(3573): ProcessServerPortal: bRefreshToken = 0,  m_stopnetevents = 0 , always on tun state =  -1
P1190-T16643 06/18/2026 17:49:13:656 Debug( 270): PASvcMan: Set stop request...
P1190-T16643 06/18/2026 17:49:13:657 Debug(3609): User profile type is 0(not roaming)
P1190-T12035 06/18/2026 17:49:13:657 Debug( 405): PASvcMan: handle stop request ...
P1190-T12035 06/18/2026 17:49:13:657 Debug( 588): PASvcMan: Stopping ProxyAgent service ....
P1190-T12035 06/18/2026 17:49:13:657 Debug( 607): PASvcMan: ProxyAgent service stopped!
P1190-T16643 06/18/2026 17:49:13:659 Debug(3649): pg, source = 0, old source is 0
P1190-T16643 06/18/2026 17:49:13:659 Debug(3672): pg, preferred gateway not set in message, old prefergateway=:)
P1190-T16643 06/18/2026 17:49:13:659 Debug(3729): CheckUpdate is false.
)P1190-T16643 06/18/2026 17:49:13:659 Debug(3754): portal-certificate-verification is yes
P1190-T16643 06/18/2026 17:49:13:659 Debug(3770): full-chain-cert-verify From saved portal setting is 
P1190-T16643 06/18/2026 17:49:13:661 Debug(3837): gets saml user name myUsername@env.employerDomain.com.
P1190-T16643 06/18/2026 17:49:13:661 Debug(3854): No saml-load-cache tag.
P1190-T16643 06/18/2026 17:49:13:661 Debug(3862): saml-auth-error is 
P1190-T16643 06/18/2026 17:49:13:661 Debug(3890): allow-cached-portal is yes
P1190-T16643 06/18/2026 17:49:13:661 Debug(3935): NewWinUser is myUsername, WinUser is , PreviousSwitchOffMsg is false
P1190-T16643 06/18/2026 17:49:13:661 Debug(3936): GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername myUsername%40env.employerDomain.com, IsVPNConnected 0
P1190-T16643 06/18/2026 17:49:13:661 Debug(4978): Grace period is 0
P1190-T16643 06/18/2026 17:49:13:661 Debug(3947): isNotUserSwitchOrRDP 0, isNotPrelogonFirstLogin 0, hasPreExistingConditions 1
P1190-T16643 06/18/2026 17:49:13:661 Debug(8697): StopThreads starts:
P1190-T16643 06/18/2026 17:49:13:661 Debug(8704): There are 5 threads running...
P1190-T16643 06/18/2026 17:49:13:661 Debug(1483): Logging out gateway, reason is StopThreads
P1190-T25895 06/18/2026 17:49:13:661 Debug(7962): HipReportThread: got exit event.
P1190-T25895 06/18/2026 17:49:13:661 Debug(8205): HipReportThread: HipReportThread quits.
P1190-T16643 06/18/2026 17:49:13:661 Debug(1522): Logging out gateway over
P1190-T16643 06/18/2026 17:49:13:661 Debug(8714): Going to wait all threads exit...
P1190-T21803 06/18/2026 17:49:13:661 Debug(7054): NotificationTimerThread: got exit event.
P1190-T20511 06/18/2026 17:49:13:661 Debug(8391): NetworkConnectionMonitorThread: got exit event.
P1190-T20287 06/18/2026 17:49:13:661 Debug(7137): Received thread quite event while waiting for federal mandate
P1190-T20287 06/18/2026 17:49:13:661 Debug(7632): NetworkDiscoverThread: quits.
P1190-T19503 06/18/2026 17:49:13:661 Info (1811): Read route socket returns -1
P1190-T19503 06/18/2026 17:49:13:661 Debug(1877): RouteReadThread exited.
P1190-T18731 06/18/2026 17:49:13:661 Debug( 213): CaptivePortalDetectionThread: got exit event.
P1190-T18731 06/18/2026 17:49:13:661 Debug( 412): CaptivePortalDetectionThread: captive portal detection thread exit status is (failed).
P1190-T20511 06/18/2026 17:49:13:661 Debug(8406): NetworkConnectionMonitorThread: quits.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8718): threads are gracefully stopped, counter=599.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8731): Double check all threads.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8782): To reset thread quit event.
P1190-T22567 06/18/2026 17:49:13:799 Debug( 244): HipCheckThread: got thread exit event.
P1190-T22567 06/18/2026 17:49:13:799 Debug( 290): HipCheckThread: Hip check thread quits.
P1190-T20051 06/18/2026 17:49:13:799 Debug( 439): HipMissingPatchThread: got thread exit event.
P1190-T20051 06/18/2026 17:49:13:799 Debug( 537): HipMissingPatchThread: Hip check missiing patch thread quits.
P1190-T16643 06/18/2026 17:49:13:799 Debug( 134): All hip collect threads quit gracefully.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8792): StopThreads ends.
P1190-T16643 06/18/2026 17:49:13:799 Debug(3984): Reset user signout flag
P1190-T16643 06/18/2026 17:49:13:799 Debug(8661): StartThreads starts:
P1190-T22571 06/18/2026 17:49:13:799 Debug(6869): NotificationTimerThread: notification timer thread starts.
P1190-T22571 06/18/2026 17:49:13:799 Debug(7047): NotificationTimerThread: wait (-1 ms) for notification timer event.
P1190-T20067 06/18/2026 17:49:13:799 Debug(  30): CaptivePortalDetectionThread: captive portal detection thread starts.
P1190-T20067 06/18/2026 17:49:13:799 Debug( 210): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
P1190-T20515 06/18/2026 17:49:13:799 Debug(7092): NetworkDiscoverThread: network discover thread starts.
P1190-T20515 06/18/2026 17:49:13:799 Debug(7105): Start NetworkDiscoverThread
P1190-T16643 06/18/2026 17:49:13:799 Debug(4005): Update GP disable status to false
P1190-T18739 06/18/2026 17:49:13:799 Debug(7928): HipReportThread: HipReportThread starts up.
P1190-T18739 06/18/2026 17:49:13:799 Debug(7954): HipReportThread: wait for HIP report ready event.
P1190-T19507 06/18/2026 17:49:13:799 Debug(8213): NetworkConnectionMonitorThread: network connection monitor thread starts.
P1190-T20299 06/18/2026 17:49:13:799 Debug( 169): Start HipCheckThread
P1190-T20299 06/18/2026 17:49:13:799 Debug( 212): HipCheckThread started...
P1190-T20299 06/18/2026 17:49:13:799 Debug( 218): HipCheckThread: wait for hip check event for 3600000 ms);
P1190-T21811 06/18/2026 17:49:13:799 Debug( 178): Start HipMissingPatchThread
P1190-T21811 06/18/2026 17:49:13:799 Debug( 413): HipMissingPatchThread started...
P1190-T25907 06/18/2026 17:49:13:799 Debug( 188): Start HipMonitorThread
P1190-T25907 06/18/2026 17:49:13:799 Info ( 729): HipMonitorThread starts
P1190-T8547  06/18/2026 17:49:13:799 Debug(1863): RouteReadThread entered.
P1190-T16643 06/18/2026 17:49:13:802 Debug(6012): PanIntelligentPortal: intelligent_portal 0 always_on 1 
P1190-T16643 06/18/2026 17:49:13:802 Debug(4112): Skip parsing user because saml user name is not empty
P1190-T16643 06/18/2026 17:49:13:802 Debug(14314): Saved password is empty.
P1190-T16643 06/18/2026 17:49:13:802 Debug(4226): Portal vpn.****.**********.com, user myUsername@env.employerDomain.com, logonDomain , saved user myUsername@env.employerDomain.com, path /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/
P1190-T16643 06/18/2026 17:49:13:802 Debug(4292): use proxy is 1
P1190-T16643 06/18/2026 17:49:13:802 Debug(1717): SSO GetSsoCredential starts. 
P1190-T16643 06/18/2026 17:49:13:812 Debug(14331): SSO password is empty
P1190-T16643 06/18/2026 17:49:13:812 Debug(4513): m_preUsername ___empty_username___
P1190-T16643 06/18/2026 17:49:13:812 Debug(14291): Password is empty.
P1190-T16643 06/18/2026 17:49:13:812 Debug(10152): User name for cached portal confg: myUsername%40env.employerDomain.com
P1190-T16643 06/18/2026 17:49:13:812 Debug(4525): bCheckCachedPortalForPrelogon is 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(4528): nPrelogonStatus is 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(4534): m_bHello: 0, m_isPrelogonEnabled: 0, GetPrelogonStatus(): 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(4546): CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName myUsername%40env.employerDomain.com, preUsername ___empty_username___
&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;P1190-T16643 06/18/2026 17:49:13:812 Info (13511): Portal config does not exist, try registry/plist&lt;/STRONG&gt;&lt;/FONT&gt;
P1190-T16643 06/18/2026 17:49:13:812 Debug(4799): Use ssl tunnel is no
P1190-T16643 06/18/2026 17:49:13:812 Debug(4809): bCheckCachedPortalForPrelogon: 0, m_bOnDemand: 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(8846): --Set state to Retrieving configuration...
P1190-T16643 06/18/2026 17:49:13:812 Debug(2051): unknown network type.
P1190-T20515 06/18/2026 17:49:13:812 Debug(6012): PanIntelligentPortal: intelligent_portal 0 always_on 1 
P1190-T20515 06/18/2026 17:49:13:812 Debug(7108): ProcessIntelligentPortal: NetworkDiscoverThread ChangePortal false 
P1190-T20515 06/18/2026 17:49:13:812 Debug(7131): NetworkDiscoverThread: wait for fed mandate event.
P1190-T16643 06/18/2026 17:49:13:815 Debug(4461): Reachability check for address ***.**.**.** passed
P1190-T16643 06/18/2026 17:49:13:843 Debug(17362): Portal's ipv4 address ***.**.**.**
P1190-T16643 06/18/2026 17:49:13:843 Debug(10252): SSO enable status is 0, user name is myUsername@env.employerDomain.com, domain name is . 
P1190-T16643 06/18/2026 17:49:13:843 Debug(2313): SetProxyForHost host vpn.****.**********.com m_bUseProxy 1 m_bProxyMultipleAutoDetect 0
P1190-T16643 06/18/2026 17:49:13:843 Debug(2336): Set Proxy for Host vpn.****.**********.com 
P1190-T16643 06/18/2026 17:49:13:843 Debug(8908): ----Portal Pre-login starts----
P1190-T16643 06/18/2026 17:49:13:843 Debug(8919): Skip portal prelgoin for saml
P1190-T16643 06/18/2026 17:49:13:843 Debug(11370): ----Portal Login starts----
P1190-T16643 06/18/2026 17:49:13:843 Debug(11374): m_szSavedUserName is myUsername%40env.employerDomain.com 
P1190-T20067 06/18/2026 17:49:13:843 Debug( 236): CaptivePortalDetectionThread: IsDetectingCaptivePortal=1, PreLoginIsDone=0
P1190-T20067 06/18/2026 17:49:13:843 Debug( 210): CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event.
P1190-T16643 06/18/2026 17:49:13:843 Debug(3240): Failed to open file /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPUAC_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:843 Info ( 624): EVP_DecryptFinal_ex failed
P1190-T16643 06/18/2026 17:49:13:843 Debug(11267): Failed to decrypt data
P1190-T16643 06/18/2026 17:49:13:843 Debug(11322): Failed to get portal user password.
P1190-T16643 06/18/2026 17:49:13:843 Debug(10152): User name for cached portal confg: myUsername%40env.employerDomain.com
&lt;STRONG&gt;&lt;FONT color="#FF0000"&gt;P1190-T16643 06/18/2026 17:49:13:843 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPCD_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:843 Debug(3450): cannot restore portal config digest /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPCD_f64f6a605f3e7ac43020aa1cb5553128.dat.
P1190-T16643 06/18/2026 17:49:13:843 Debug(3240): Failed to open file /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPUAC_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:844 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPPAC_cd31cc1468fb936ad7ea1489ef3058c9.dat
P1190-T16643 06/18/2026 17:49:13:844 Debug(3215): Unserialized empty cookie for portal vpn.****.**********.com and pre-logon user.&lt;/FONT&gt;&lt;/STRONG&gt;
P1190-T16643 06/18/2026 17:49:13:844 Debug(11460): IsInPrelogon() 0, GetPrelogonStatus() 0
P1190-T16643 06/18/2026 17:49:13:844 Info ( 624): EVP_DecryptFinal_ex failed
&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;P1190-T16643 06/18/2026 17:49:13:844 Debug(11267): Failed to decrypt data
P1190-T16643 06/18/2026 17:49:13:844 Debug(11487): Failed to get portal login password.&lt;/STRONG&gt;&lt;/FONT&gt;
P1190-T16643 06/18/2026 17:49:13:844 Debug( 330): ClearHipCustomCheckInfo(): pHipCustomCheckInfo is NULL.
P1190-T16643 06/18/2026 17:49:13:844 Debug(  85): ClearHipCustomCheckRegKeyInfo(): pHipCustomCheckRegKeyInfo is NULL.
&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;P1190-T16643 06/18/2026 17:49:13:844 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPortalCfgCriteria_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:844 Debug(  77): Portal config criteria is restored.
P1190-T16643 06/18/2026 17:49:13:844 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPortalCfgCriteria_f64f6a605f3e7ac43020aa1cb5553128.dat&lt;/STRONG&gt;&lt;/FONT&gt;
P1190-T16643 06/18/2026 17:49:13:844 Debug(11560): m_szDomainAndUsername is myUsername%40env.employerDomain.com
P1190-T16643 06/18/2026 17:49:13:844 Debug(17525): Portal auth method: saml, auth src: IDP
P1190-T16643 06/18/2026 17:49:13:844 Debug( 426): Original host vpn.****.**********.com(vpn.****.**********.com)
P1190-T16643 06/18/2026 17:49:13:844 Debug( 146): set session proxy to 1-0x1047513f0.
P1190-T16643 06/18/2026 17:49:13:844 Debug( 679): Portal or gateway login, set connect timeout to 30.0
&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;P1190-T16643 06/18/2026 17:49:13:844 Info (13511): Portal config does not exist, try registry/plist
P1190-T16643 06/18/2026 17:49:13:844 Debug( 721): Cannot get gateway client cert path&lt;/STRONG&gt;&lt;/FONT&gt;
P1190-T16643 06/18/2026 17:49:13:844 Info ( 472): Timeouts monitor started, LocalDataTask &amp;lt;5EFC5782-526C-480F-8C43-44854E280254&amp;gt;.&amp;lt;2&amp;gt;, connect timeout 30.0, receive timeout 30.0
P1190-T20067 06/18/2026 17:49:15:918 Debug(  77): CPD, reset cp detection history
P1190-T20067 06/18/2026 17:49:15:919 Debug(2484): pan_get_gp_user_agent szGpUserAgent ua is PAN GlobalProtect/6.3.3-1016 (Apple Mac OS X 26.5.1).
P1190-T20067 06/18/2026 17:49:15:990 Debug( 209): CPD, pan_http_captive_portal_detection: status is 200
P1190-T20067 06/18/2026 17:49:15:990 Debug( 222): CPD, pan_http_captive_portal_detection() - captive portal isn't detected against server.
P1190-T20067 06/18/2026 17:49:16:083 Debug(  96): CPD, index=0, iRet=-1, lastError=0
P1190-T20067 06/18/2026 17:49:16:083 Debug( 132): CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 200
P1190-T20067 06/18/2026 17:49:16:083 Debug(2484): pan_get_gp_user_agent szGpUserAgent ua is PAN GlobalProtect/6.3.3-1016 (Apple Mac OS X 26.5.1).
P1190-T19027 06/18/2026 17:49:16:780 Debug(1155): Received challenge NSURLAuthenticationMethodServerTrust, queue [NSOperationQueue 0x126704780 (QOS: USER_INITIATED)]
P1190-T19027 06/18/2026 17:49:16:795 Debug(1213): Trust evaluation result {
    RevocationInfo =     (
                {
            ocsp =             {
            };
            valid =             {
                ...
            };
        },
                {
            ocsp =             {
            };
            valid =             {
                ...
            };
        },
                {
            ocsp =             {
            };
        }
    );
    TrustCertificateTransparency = 1;
    TrustEvaluationDate = "2026-06-18 12:19:16 +0000";
    TrustResultDetails =     (
                {
        },
                {
        },
                {
        }
    );
    TrustResultValue = 4;
}
P1190-T19027 06/18/2026 17:49:16:795 Debug(1238): Trust evaluation properties (
        {
        error = "No error.";
        title = "vpn.****.******.com";
    },
        {
        title = "Amazon RSA 2048 M04";
    },
        {
        title = "Amazon Root CA 1";
    }
)
P1190-T19027 06/18/2026 17:49:16:795 Info ( 709): Server is trusted vpn.****.**********.com(vpn.****.**********.com)
P1190-T16643 06/18/2026 17:49:17:083 Info ( 584): Finished with vpn.****.**********.com:443
P1190-T16643 06/18/2026 17:49:17:083 Debug( 536): error detail is HTTPS User Authentication failure.
P1190-T16643 06/18/2026 17:49:17:083 Debug( 420): received no data
P1190-T16643 06/18/2026 17:49:17:083 Debug( 575): m_bUserAuthentication is set to false.
P1190-T16643 06/18/2026 17:49:17:083 Debug(18030): Auth failed. Private header is auth-failed-invalid-http-arg
P1190-T16643 06/18/2026 17:49:17:083 Debug( 790): portalType: 0
P1190-T16643 06/18/2026 17:49:17:083 Info (13511): Portal config does not exist, try registry/plist
P1190-T16643 06/18/2026 17:49:17:083 Debug( 815): GetHttpResponse: m_errorDetails is HTTPS User Authentication failure..
P1190-T16643 06/18/2026 17:49:17:083 Debug(11853): Portal config is NULL.
P1190-T16643 06/18/2026 17:49:17:083 Debug(10348): Return false for saml/cas auth
P1190-T16643 06/18/2026 17:49:17:083 Debug(10349): m_preUsername ___empty_username___, IsInPrelogon() 0
P1190-T16643 06/18/2026 17:49:17:083 Error(9637): Portal auth failed but SAML/CAS auth is successful
P1190-T16643 06/18/2026 17:49:17:086 Debug(2644): Send response to client for request portal
P1190-T20067 06/18/2026 17:49:17:109 Debug( 209): CPD, pan_http_captive_portal_detection: status is 204
P1190-T20067 06/18/2026 17:49:17:109 Debug( 215): CPD, no matching string
P1190-T20067 06/18/2026 17:49:17:120 Debug(  96): CPD, index=1, iRet=-1, lastError=-1
P1190-T20067 06/18/2026 17:49:17:121 Debug( 132): CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 204
P1190-T20067 06/18/2026 17:49:17:121 Debug(2484): pan_get_gp_user_agent szGpUserAgent ua is PAN GlobalProtect/6.3.3-1016 (Apple Mac OS X 26.5.1).
P1190-T20067 06/18/2026 17:49:17:225 Debug( 209): CPD, pan_http_captive_portal_detection: status is 200
P1190-T20067 06/18/2026 17:49:17:225 Debug( 222): CPD, pan_http_captive_portal_detection() - captive portal isn't detected against server.
P1190-T20067 06/18/2026 17:49:17:268 Debug(  96): CPD, index=2, iRet=-1, lastError=-1
P1190-T20067 06/18/2026 17:49:17:268 Debug( 132): CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 200
P1190-T20067 06/18/2026 17:49:17:268 Debug( 362): CaptivePortalDetectionThread: Didn't detect captive portal currently, and bCaptivePortalDetectedOnce=(0).
P1190-T20067 06/18/2026 17:49:17:268 Debug( 210): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
P1190-T25907 06/18/2026 17:49:43:811 Debug( 200): WAIT_TIMEOUT
P1190-T25907 06/18/2026 17:49:43:811 Debug( 733): HipMonitorThread quits.&lt;/PRE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Old version we have that works: &lt;FONT color="#008000"&gt;&lt;STRONG&gt;5.2.10-6&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;New version we are trying to upgrade to which doesn't work: &lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;6.3.3-1016&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Things we tried so far:&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;Upgrade from old version&lt;/LI&gt;&lt;LI&gt;Uninstall old then install new&lt;/LI&gt;&lt;LI&gt;Delete all folders of global protect and then install new&lt;/LI&gt;&lt;LI&gt;Clean Install&lt;/LI&gt;&lt;LI&gt;Permutations of restart + install + uninstall + upgrade&lt;/LI&gt;&lt;LI&gt;Providing full permissions to the folders used by the App&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;None of the above options has worked.&lt;/P&gt;&lt;P&gt;Please help.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;And I am not alone, there are people who are experiencing the same issue as it can be seen in this reddit thread:&lt;BR /&gt;&lt;A title="GlobalProtect 6.3.3-1016 issues on MacOS 26.5.1" href="https://www.reddit.com/r/paloaltonetworks/comments/1u2wz9y/globalprotect_6331016_issues_on_macos_2651/" target="_blank" rel="noopener"&gt;https://www.reddit.com/r/paloaltonetworks/comments/1u2wz9y/globalprotect_6331016_issues_on_macos_2651/&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jun 2026 12:49:35 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/next-generation-firewall/globalprotect-6-3-3-1016-failed-to-open-file-mac-m3-pro-apple/m-p/1256710#M6972</guid>
      <dc:creator>ABhanawala</dc:creator>
      <dc:date>2026-06-18T12:49:35Z</dc:date>
    </item>
    <item>
      <title>Re: GlobalProtect 6.3.3-1016 Failed to Open File Mac M3 Pro (Apple Silicon) macOS Tahoe 26.5.1</title>
      <link>https://live.paloaltonetworks.com/t5/next-generation-firewall/globalprotect-6-3-3-1016-failed-to-open-file-mac-m3-pro-apple/m-p/1256715#M6973</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/1355060779"&gt;@ABhanawala&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've seen similar scenarios.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;&lt;SPAN&gt;The logs indicate that the portal authentication fails with the error auth-failed-invalid-http-arg. &lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;This happens because the device hostname contains spaces or special characters (such as apostrophes), which the firewall rejects as invalid computer input during the authentication check. &lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;For example&amp;nbsp; (Kiwi's Macbook Air),(Jon’s MacBook Pro (2)), which contains spaces or special characters (such as apostrophes). &lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;In this scenario, changing the macOS device hostname to a simple string without spaces or special characters (e.g., KiwisMac or JonMacPro) fixed the issue.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;The Reddit post you shared also leaned towards a special character issue.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Best,&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jun 2026 13:21:13 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/next-generation-firewall/globalprotect-6-3-3-1016-failed-to-open-file-mac-m3-pro-apple/m-p/1256715#M6973</guid>
      <dc:creator>kiwi</dc:creator>
      <dc:date>2026-06-18T13:21:13Z</dc:date>
    </item>
    <item>
      <title>Re: GlobalProtect 6.3.3-1016 Failed to Open File Mac M3 Pro (Apple Silicon) macOS Tahoe 26.5.1</title>
      <link>https://live.paloaltonetworks.com/t5/next-generation-firewall/globalprotect-6-3-3-1016-failed-to-open-file-mac-m3-pro-apple/m-p/1256721#M6975</link>
      <description>&lt;P&gt;Thank for your quick response.&lt;BR /&gt;&lt;BR /&gt;Initially I thought this was the Hostname everyone in the reddit post and you as well are talking about.&lt;BR /&gt;&lt;STRONG&gt;System Settings -&amp;gt; Sharing -&amp;gt; Hostname&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ABhanawala_1-1781791251184.png" style="width: 999px;"&gt;&lt;img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/71841i210BE6248C6EB0D2/image-size/large?v=v2&amp;amp;px=999" role="button" title="ABhanawala_1-1781791251184.png" alt="ABhanawala_1-1781791251184.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;And Yes, I have indeed checked that and update as well just in case.&lt;BR /&gt;Currently this is my local hostname: EmployerM3Pro14&lt;BR /&gt;But changing this didn't work.&lt;BR /&gt;&lt;BR /&gt;BUT just now I saw that there is another result in the settings search.&lt;BR /&gt;Which is &lt;STRONG&gt;System Settings -&amp;gt; About -&amp;gt; Name&lt;/STRONG&gt;&lt;BR /&gt;Which had "-" (dash) characters previously.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ABhanawala_2-1781791458252.png" style="width: 999px;"&gt;&lt;img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/71842i8E756A72F2EF4EDA/image-size/large?v=v2&amp;amp;px=999" role="button" title="ABhanawala_2-1781791458252.png" alt="ABhanawala_2-1781791458252.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;I didn't see it initially,&lt;BR /&gt;but now updated it by double clicking and removing dashes.&lt;BR /&gt;Restarted my device.&lt;BR /&gt;And now it works.&lt;BR /&gt;&lt;BR /&gt;Thank you for the hint.&lt;BR /&gt;It was such a hassle to find this.&lt;BR /&gt;&lt;BR /&gt;Application should be able to identify cases like this and at least notify users if this is an issue when installing or connecting to a network.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Anyways, thanks for the support&amp;nbsp;&lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/11943"&gt;@kiwi&lt;/a&gt;.&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jun 2026 14:09:13 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/next-generation-firewall/globalprotect-6-3-3-1016-failed-to-open-file-mac-m3-pro-apple/m-p/1256721#M6975</guid>
      <dc:creator>ABhanawala</dc:creator>
      <dc:date>2026-06-18T14:09:13Z</dc:date>
    </item>
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