topic Re: Website blocked automatically by the firewall in Next-Generation Firewall Discussions

Website blocked automatically by the firewall

gdu_palo — Wed, 23 Sep 2026 11:08:27 GMT

I am using PA-410. In our network, one specific website is blocked automatically by the firewall. I created a URL filtering, added URLs to the whitelist, and allow in the profile. Nevertheless, users cannot access the website. When I monitor the traffic, there is "undecided" in front of the application. End Reason is unknown. State is Active.
Could you please help me to solve this issue?

Re: Website blocked automatically by the firewall

reaper — Wed, 23 Sep 2026 11:36:58 GMT

sounds like its getting blocked before the url even matters (else i would expect the app-id to be ssl or web-browsing.

are you able to copy (redacted) output from the log or session state here so we get a little more context ?

Re: Website blocked automatically by the firewall

gdu_palo — Wed, 23 Sep 2026 11:54:18 GMT

Thank you for the quick response. I have attached the screenshot here.