topic Panorama is not connecting to the new firewall PA-460 in Panorama Discussions

Panorama is not connecting to the new firewall PA-460

Sanjay_Ramaiah — Mon, 12 Dec 2022 14:36:25 GMT

Hi All,

I am trying to add new firewall to the existing Panorama. It is in disconnected status since the time i added it. Both the devices are in version 10.2.2. I can ping both the devices from either devices. I can see connectivity is there between the devices. I also see one of the firewalls in the same subnet is connected and working. But new firewall is not getting connected. From system logs in Panorama it says tls-session-disconnected. Can someone please suggest. I am new to PaloAlto so please help.

Thanks in advance.

Re: Panorama is not connecting to the new firewall PA-460

PavelK — Mon, 12 Dec 2022 21:54:13 GMT

Hello @Sanjay_Ramaiah

thanks for writing in LIVEcommunity!

Could you make sure you followed all required steps to add Firewall to Panorama: https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/manage-firewalls/add-a-firewall-as-a-managed-device

Make sure that authentication key is in place.

If all steps have been completed, could you try tom reset secure communication by following this link: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000wlJpCAI&lang=en_US%E2%80%A9

Kind Regards

Pavel