topic Re: HA 1 Connection down - in M200 in Panorama Discussions

HA 1 Connection down - in M200

suba_muthuram — Tue, 28 Feb 2023 05:04:44 GMT

Hi community,

In our Panorama M-200 appliance we are seeing HA1 Connection down system logs for HA. I am unable to see any interface details in the panorama, Kindly help me troubleshoot in this case.

Re: HA 1 Connection down - in M200

Metgatz — Wed, 01 Mar 2023 05:10:00 GMT

Hello @suba_muthuram

This is very strange, are you sure it is your M-200 log? Surely they are not logs from some firewall to manage with your PANORAMA M-200, since PANORAMA M-200 does not have an HA1 interface... firewalls do, but PANORAMA M-200 does not... for Panorama's HA, you use the MGT interface.

Check your logs well, I think it's something from your firewalls.

Greetings

Re: HA 1 Connection down - in M200

suba_muthuram — Fri, 03 Mar 2023 14:47:00 GMT

Hi @Metgatz ,

This is from Panorama only. I have verified the serial number it is for panorama only.

Re: HA 1 Connection down - in M200

PavelK — Mon, 06 Mar 2023 06:09:46 GMT

Hello @suba_muthuram

as a next step, I would go through logs in CLI:

less mp-log ha_agent.log

less mp-log ms.log

Based on time stamps, it looks like that HA breaking happens regularly in 2 hours 15 minutes intervals. What is the infrastructure between both M-200 appliances? Is there any high volume traffic at regular intervals to saturate links to cause HA heartbeat to fail?

Kind Regards

Pavel

Re: HA 1 Connection down - in M200

taylorel — Wed, 29 Mar 2023 16:34:35 GMT

Was there any resolution to this issue? We are seeing the same behavior right after an upgrade from 9.1-13 to 10.1.9

Re: HA 1 Connection down - in M200

suba_muthuram — Thu, 30 Mar 2023 07:51:18 GMT

Yes, It was our environment we have wan connectivity between both M-200 appliance and the timer also aggressive it is 2secs for heart beat interval.

Re: HA 1 Connection down - in M200

RobertShawver — Mon, 16 Oct 2023 17:06:59 GMT

What did you set the timer to?

Re: HA 1 Connection down - in M200

JTDefender — Mon, 18 Nov 2024 06:20:31 GMT

Was this resolved? I have the same issue on M600, hold time timer has been changed from 3000ms to 60000ms, still the same.