topic Re: The device deployment license of panorama does not normally display the license information of the two devices in Panorama Discussions

The device deployment license of panorama does not normally display the license information of the two devices

Felixcao — Thu, 12 Aug 2021 07:32:58 GMT

The customer has six devices, all of which have activated license. The customer wants to update the feature library through panorama, but finds that two of them do not see the license information on panorama. What do you suggest and how to troubleshoot?

Re: The device deployment license of panorama does not normally display the license information of the two devices

Jason_Tong — Thu, 12 Aug 2021 07:14:40 GMT

So many question:

1. what is customer panorama and PA version.

2. A-P mode device,some passive device can't connect to internet. So it will disable to update license.

3. Reconnect PA to panorama.

4. You can check the license info in device first.

Re: The device deployment license of panorama does not normally display the license information of the two devices

Felixcao — Thu, 12 Aug 2021 07:36:38 GMT

1. what is customer panorama and PA version.--9.1.5

2. A-P mode device,some passive device can't connect to internet. So it will disable to update license.----yes，i know。

3. Reconnect PA to panorama.---ok， i an try it

4. You can check the license info in device first.--- the license is normal in device。

Re: The device deployment license of panorama does not normally display the license information of the two devices

aleksandar.astardzhiev — Thu, 12 Aug 2021 08:04:29 GMT

Hi @Felixcao ,

What happen if you refresh the license information: Panorama -> Device Deployment -> Licenses -> Refresh (bottom left) -> Select the two FW in question (or all if you prefer). Once the process ends, what is the status? Any strange messages in the details column? Can you provide screenshot of the "Refresh License Deployment" window?

Re: The device deployment license of panorama does not normally display the license information of the two devices

Felixcao — Mon, 16 Aug 2021 08:57:21 GMT

we had refresh it,but the status dispaly pending, result display failed.