topic Re: ACC on Panorama show only risk 1 in Panorama Discussions

ACC on Panorama show only risk 1

Sitthichai — Tue, 14 Mar 2023 05:24:21 GMT

Hi everyone,

I have a problem with ACC on Panorama showing only risk 1.

Using Panorama-VM and Firewall PA-440

I try to

-restart management server on Firewall and Panorama.

-upgrade panorama from PAN10.1.8 to 10.1.9-h1

currently, panorama running PAN-OS 10.1.9-h1, Firewall running PAN-OS 10.1.8-h2

Re: ACC on Panorama show only risk 1

Sitthichai — Thu, 16 Mar 2023 02:32:35 GMT

Now, I tried to rejoin the device to panorama again but it didn't work.

Do you have any further advice in this case?

Thanks in advance for the information.

Re: ACC on Panorama show only risk 1

dchilds — Thu, 23 Mar 2023 16:38:59 GMT

Did you fix this? Having the same issue after upgrading to 10.1.9.

Re: ACC on Panorama show only risk 1

dburgmeijer — Tue, 18 Apr 2023 06:56:44 GMT

Im experiencing the same issue after upgrading panorama from 9.1 to 10.1.9-h1. Did anyone find a solution?

Re: ACC on Panorama show only risk 1

dberber1 — Fri, 19 May 2023 16:00:45 GMT

same issue here

Re: ACC on Panorama show only risk 1

dburgmeijer — Tue, 23 May 2023 13:18:36 GMT

I have an open TAC case but no luck so far. Did you open a case? If you want to exchange case numbers you can send me a DM.

Re: ACC on Panorama show only risk 1

Sitthichai — Thu, 25 May 2023 07:37:37 GMT

TAC resolve my issue as below.

1. ACC on panorama show only risk 1
++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]
++ Post this we were able to see all risk level factor on Panorama for all devices.
2. PA-440 not shown under Managed devices- > health tab in Panorama
++ From configd.log , could find the below error messages

2023-03-24 09:59:54.898 +0700 Error: pan_mongo_output_error(pan_mongo.c:515): [MongoDB Failure] mongo_insert failed: 18446744073709551615(13440),
bad offset:0 accessing file: /opt/pancfg/mgmt/mongo/data/pan_devmon.0. See http://dochub.mongodb.org/core/data-recovery
2023-03-24 09:59:54.898 +0700 Error: pan_cfg_mongo_insert_trend(src_cms/pan_cfg_mongo_tables.c:18724): Failed to insert trend for devid:012001049
992

Currently, ACC shows risk normally.

Re: ACC on Panorama show only risk 1

dburgmeijer — Thu, 01 Jun 2023 13:29:41 GMT

My issue is solved as well, via TAC with root access and with mentioned commands.

++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]