topic Re: URL download blocked and unable to remove block for user to access the download. in Panorama Discussions https://live.paloaltonetworks.com/t5/panorama-discussions/url-download-blocked-and-unable-to-remove-block-for-user-to/m-p/556887#M1829 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/122793">@TRowlette</a></P> <P>&nbsp;</P> <P>based on screen shot you provided the file download is blocked based on anti-spyware profile setting and not by URL filtering policy. Could you check Threat logs to see details?</P> <P>&nbsp;</P> <P>If this is a legitimate file, I would recommend to open a TAC ticket to check it&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClMhCAK" target="_self">How to Document Bugs, False Positives, and Application Requests</A>&nbsp;</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>Pavel</P> Thu, 07 Sep 2023 03:12:47 GMT PavelK 2023-09-07T03:12:47Z URL download blocked and unable to remove block for user to access the download. https://live.paloaltonetworks.com/t5/panorama-discussions/url-download-blocked-and-unable-to-remove-block-for-user-to/m-p/556854#M1828 <P>How do I get a URL download unblocked that is not on the block policy in Panorama, found to be low risk in test a site, and found to be benign when analyzed by wildfire.</P> Wed, 06 Sep 2023 21:25:48 GMT https://live.paloaltonetworks.com/t5/panorama-discussions/url-download-blocked-and-unable-to-remove-block-for-user-to/m-p/556854#M1828 TRowlette 2023-09-06T21:25:48Z Re: URL download blocked and unable to remove block for user to access the download. https://live.paloaltonetworks.com/t5/panorama-discussions/url-download-blocked-and-unable-to-remove-block-for-user-to/m-p/556887#M1829 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/122793">@TRowlette</a></P> <P>&nbsp;</P> <P>based on screen shot you provided the file download is blocked based on anti-spyware profile setting and not by URL filtering policy. Could you check Threat logs to see details?</P> <P>&nbsp;</P> <P>If this is a legitimate file, I would recommend to open a TAC ticket to check it&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClMhCAK" target="_self">How to Document Bugs, False Positives, and Application Requests</A>&nbsp;</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>Pavel</P> Thu, 07 Sep 2023 03:12:47 GMT https://live.paloaltonetworks.com/t5/panorama-discussions/url-download-blocked-and-unable-to-remove-block-for-user-to/m-p/556887#M1829 PavelK 2023-09-07T03:12:47Z