topic incorrect determination of the geo-sign of the IP network by Palo Alto networks 31.135.232.0/22 in Panorama Discussions

incorrect determination of the geo-sign of the IP network by Palo Alto networks 31.135.232.0/22

tyrtyr — Wed, 25 Oct 2023 12:40:27 GMT

Good afternoon. We encountered a problem. We are the owners of the network 31.135.232.0/22. In the system "Palo Alto networks" it is determined by geo-identification as Ukrainian, although in fact it belongs to a Russian Internet provider. Accordingly, "Palo Alto networks" clients, when they want to block traffic based on geo-based characteristics, incorrectly block this network of ours as Ukrainian. Who can we contact to have the network identified as Russian?

Re: incorrect determination of the geo-sign of the IP network by Palo Alto networks 31.135.232.0/22

Metgatz — Thu, 26 Oct 2023 01:09:40 GMT

Hello @tyrtyr

Check this link

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPtECAW

Cheers

Re: incorrect determination of the geo-sign of the IP network by Palo Alto networks 31.135.232.0/22

tyrtyr — Fri, 27 Oct 2023 06:23:25 GMT

Hello. Thank you for answer. It says that we must open TAC ticket. Can you please tell us how to do that?
thx again

Re: incorrect determination of the geo-sign of the IP network by Palo Alto networks 31.135.232.0/22

Metgatz — Fri, 27 Oct 2023 06:27:58 GMT

Hello @tyrtyr

You need to log in your support account and then create the case.

This link show step by step, in this momento the Web gui is some diferente but it very intuitive

https://www.youtube.com/watch?v=a79sGqslqnU

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008V7XCAU

Good luck

Cheers

Re: incorrect determination of the geo-sign of the IP network by Palo Alto networks 31.135.232.0/22

tyrtyr — Fri, 27 Oct 2023 06:38:48 GMT

To register in the support portal, in all cases you need a hardware ID and something similar. Is it possible to register in the portal without using Palo alto services?