topic Re: Error: Failed to get policy objects: NO_MATCHES(Module: useridd) in Panorama Discussions

Error: Failed to get policy objects: NO_MATCHES(Module: useridd)

SunnyHu — Tue, 24 Oct 2023 12:58:10 GMT

Hiiiii

I just created Device groups and pushed to devices. Only "PA-445_1" this devices received the following error message.
Error: Failed to get policy objects: NO_MATCHES(Module: useridd)
Dose anyone encountered this problem??? How to solve it. Thankkk!!

The architecture is that Panorama manages 2 PA-445s. Each PA-445 is divided into vsys1 and vsys2. U may refer to the figure below.

Re: Error: Failed to get policy objects: NO_MATCHES(Module: useridd)

JayGolf — Wed, 25 Oct 2023 06:28:42 GMT

Hi @SunnyHu ,

Could you try pushing from panorama again? If the second push doesnt go through, please try the following command on the PA-445: debug software restart process management-server

Re: Error: Failed to get policy objects: NO_MATCHES(Module: useridd)

SunnyHu — Mon, 30 Oct 2023 07:43:23 GMT

Hi @JayGolf

I have tried this command: debug software restart process management-server.
But it didn't work.

Finally, I downgraded the firewall version from 11.0.2-h2 to 11.0.1 and everything work fine.