Local VMWorkStation Panorma not synching with Local PA-415 Firewall

J.Patel — Wed, 31 Jan 2024 10:25:52 GMT

Hello All,

I am running a #paloalto #PA415 at home on my network. Over the last week I installed onto a #WMWorkstation. The #PA415 has been in my house for 1 year now and the has been installed for about 1 week. As this is a home network, their both configured with a local 192.x.x.x address.

The #PA415 has a self signed certificate, is registered on the support portal under a different account. When I used to work for a previous company, i had a different email address which was used for support and all categories and products. Now at my current company, I think there is a licence and update issue as I see error codes with failed to update. I think because my firewall is still registered to the old company, which the account may be closed or my account may be deleted, I cant move it to my new company I work. I think this is an issue because my certificate doesnt validate and the updates dont happen and I cant update license and I cant pull down 11.1.1 Cosmos firmware.

Moving over to some good news is that the has an Activation license on the support portal. The software is running in Managment only. The #Firewall has enabled and the #Firewall says managed by #Panorma. But after I added the serial number of the firewal, their is a message saying disconnected. There is no connection from the to the #Firewall and I even tried setting up the logging for #SNMP and #SYSLOGS and yet no data was captured.

The #PA415 has a serial number and has licenses ending June 2024.

The has valid license's and is live and working.

Both of these units are live as a test bench, but I cant seem to have them communicating to each other. This could be a registration on the portal or a license issue. Im not sure.

Can somebody assist please.

Kind Regards

Jatin Patel

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Local VMWorkStation Panorma not synching with Local PA-415 Firewall