RDP connection incomplete

T.Sudrik — Wed, 21 Feb 2024 13:08:24 GMT

Hi Team,

we have allowed RDP port from pan when i see logs its showing action is allowed application is incomplete & session end reason -aged out

user is able to do telnet but when he tries to take RDP its fails please help us.

Re: RDP connection incomplete

Claw4609 — Wed, 21 Feb 2024 13:53:39 GMT

Hello,

I would first verify that the server is receiving the RDP traffic as the server may be dropping the traffic. If you run a packet capture on the server do you see the traffic making its way to the server? If so do you see the server sending traffic back?

If you dont see traffic hitting the server you could check the global counters to see if the Palo is dropping the traffic: How to check global counters for a specific source and destinat... - Knowledge Base - Palo Alto Networks

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RDP connection incomplete

Re: RDP connection incomplete