topic Constant "management server failed to send phase 1 to client logd"??? in Panorama Discussions

Constant "management server failed to send phase 1 to client logd"???

Eric_Troldahl — Fri, 17 Jan 2025 21:31:53 GMT

Any thoughts on getting rid of a constant "management server failed to send phase 1 to client logd" on Panorama when attempting to commit? Issue has existed since at least PanOS 10.2 and we are currently on Recommended version 11.1.4-h7.

Even when I check that logd is running, I may get this same message 3 to 8 (or more?) times before the same commit goes through successfully. I quit using the GUI because at least when CLI commit fails it is just "up arrow, then <Enter>"

Sorry to say, but my call to support over this ended when the command went through on the 4th try. If they had waited, I could have added an address that wasn't used anywhere and it would have failed again!!!

Regards,

Eric

Re: Constant "management server failed to send phase 1 to client logd"???

Bernard295Clark — Sat, 18 Jan 2025 08:24:38 GMT

Hello!

You're experiencing a persistent "management server failed to send phase 1 to client logd" error on Panorama. Check logs using tail follow yes mp-log configd.log and tail follow yes mp-log devsrv.log, restart the logd process with debug software restart process logd, ensure firmware is updated, and consider clearing logs.

Re: Constant "management server failed to send phase 1 to client logd"???

mshekh — Sun, 19 Jan 2025 01:26:43 GMT

Hi @Eric_Troldahl ,

Thanks for info, Issue mostly happens due to due to the large configuration size. Refer the below kb related to config size and reduce the config size and verify.

https://docs.paloaltonetworks.com/panorama/11-1/panorama-admin/panorama-overview/centralized-firewall-configuration-and-update-management/total-configuration-size-for-panorama

Re: Constant "management server failed to send phase 1 to client logd"???

Eric_Troldahl — Wed, 22 Jan 2025 21:42:21 GMT

I already checked the size of configs. That shouldn't be the issue unless the KB is wrong.