topic Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama in Panorama Discussions

PAN-OS 10.0.5 is out: Issues upgrading Panorama

Neuffer — Fri, 26 Mar 2021 12:51:09 GMT

I am trying to upgrade a panorama from 10.0.4 to 10.0.5. I see the following error message:

panorama-1> request system software install version
10.0.0 10.0.0
10.0.3 10.0.3
10.0.4 10.0.4
10.0.5 10.0.5
Upgrade to a software package by version

panorama-1> request system software install version 10.0.5
Executing this command will install a new version of software. It will not take effect until system is restarted. Downgrading from PAN-OS 9.0 to an earlier release requires downgrading the logging infrastructure. After downgrade, you must migrate your log data to the previous format. For more information, please refer to Downgrade from Panorama 9.0 in https://docs.paloaltonetworks.com/downgrade-panorama. Do you want to continue? (y or n)

Software install job enqueued with jobid 2717. Run 'show jobs id 2717' to monitor its status. Please reboot the device after the installation is done.
2717

panorama-1> show jobs id 2717

Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2021/03/26 11:24:34 11:24:34 2717 SWInstall FIN FAIL 11:24:35
Warnings:
Details:Failed to install 10.0.5 with the following errors.
SW version is 10.0.5
alab or repo.dir is None
Error: Traceback (most recent call last):
File "/opt/panrepo/releases/10.0.5/validate", line 20, in
product = sys.argv[3]
IndexError: list index out of range

Failed to install version 10.0.5 type cms

Has someone seen the issue, too?

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

nikoolayy1 — Sun, 28 Mar 2021 12:51:17 GMT

I admit I haven't but have you you upgraded to the latest dynamic updates before installing 10.5 and checked the disk space if it is full as I have seen many such issues because of this?

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

Neuffer — Sun, 28 Mar 2021 14:27:02 GMT

Disk has enough space. Latest dynamic updates are installed.

A python traceback because of missing command line arguments looks more like a bug. I have opened a case for this.

I'll post an update as soon as I got an update from TAC.

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

PeteS — Thu, 08 Apr 2021 12:56:31 GMT

Any updates and if you were successful how is Panorama 10.0.5 - any issues? Thinking of taking the plunge.

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

Neuffer — Thu, 08 Apr 2021 13:01:53 GMT

I am glad you asked. We just had a session with a root engineer. Something was very broken. Even a downgrade to PAN-OS 10.0.3 didn't work. At the end a reinstall of PAN-OS 10.0.4 solved the issue.

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

PeteS — Thu, 08 Apr 2021 13:12:03 GMT

Thanks for the fast reply - so you are back to 10.0.4 now or resolving the issue allowed you to perform the 10.0.5 upgrade?

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

dbilinski — Wed, 19 May 2021 18:24:08 GMT

Have you received any updates on this? I am experiencing the same problem. from 10.0.4 to 10.0.5 offline install attempt.

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

Neuffer — Thu, 20 May 2021 07:35:51 GMT

A reinstall of PAN-OS 10.0.4 fixed it for us.

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

dmontano — Thu, 04 May 2023 00:44:41 GMT

Just had the exact same issue going from 10.1.5-h1 to 10.1.9-h3. Did a reinstall of 10.1.5-h1 and then was able to upgrade to 10.1.9-h3 with no problem. Glad I found this article as soon as I did!

Re: PAN-OS 10.0.5 is out: Issues upgrading Panorama

G.Arrington — Wed, 02 Apr 2025 17:44:24 GMT

Had the same issue upgrading Panorama M600 from 10.1.12 to 10.1.14-h6. Did a reinstall of 10.1.12 and then was able to upgrade to 10.1.14-h6 with no problem. Glad I found this article when I did!