https://live.paloaltonetworks.com/t5/panorama-discussions/panorama-unresponsive-or-cannot-log-in-after-pan-os-reboot/m-p/477105#M827 <P><STRONG>Issue</STRONG> :&nbsp;<SPAN>Panorama is Unresponsive or you cannot log in After PAN-OS Reboot. (PanOS 10.1.1)</SPAN></P> <P>&nbsp;</P> <P><STRONG>Primary Troubleshooting</STRONG>: 1. Restarted mgmtsrver process through console access....but it didn't worked.</P> <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;2. Again rebooted panorama&nbsp; through console access, its rebooted but still unable to access login GUI and SSH.</P> <P>&nbsp;</P> <P><STRONG> Observations</STRONG>:&nbsp; 1. we have observed it is allowing authentication though SSH but not entering into user mode.</P> <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2. we have waited for the 8 hours as per the below solution article from paloalto KB.</P> <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<A href="http:// https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm1VCAS" target="_self"> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm1VCAS</A>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>TAC Troubleshooting:&nbsp; </STRONG>&nbsp;PA TAC team has taken <STRONG>root access</STRONG> through their authorization ( root access allowed to TAC person only). He has restarted the management server process.</P> <P>&nbsp;</P> <P><STRONG>Solution: </STRONG>restart the management process through root access.</P> <P>&nbsp;</P> Thu, 31 Mar 2022 05:14:55 GMT AmolMohite 2022-03-31T05:14:55Z https://live.paloaltonetworks.com/t5/panorama-discussions/panorama-unresponsive-or-cannot-log-in-after-pan-os-reboot/m-p/477105#M827 <P><STRONG>Issue</STRONG> :&nbsp;<SPAN>Panorama is Unresponsive or you cannot log in After PAN-OS Reboot. (PanOS 10.1.1)</SPAN></P> <P>&nbsp;</P> <P><STRONG>Primary Troubleshooting</STRONG>: 1. Restarted mgmtsrver process through console access....but it didn't worked.</P> <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;2. Again rebooted panorama&nbsp; through console access, its rebooted but still unable to access login GUI and SSH.</P> <P>&nbsp;</P> <P><STRONG> Observations</STRONG>:&nbsp; 1. we have observed it is allowing authentication though SSH but not entering into user mode.</P> <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2. we have waited for the 8 hours as per the below solution article from paloalto KB.</P> <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<A href="http:// https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm1VCAS" target="_self"> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm1VCAS</A>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>TAC Troubleshooting:&nbsp; </STRONG>&nbsp;PA TAC team has taken <STRONG>root access</STRONG> through their authorization ( root access allowed to TAC person only). He has restarted the management server process.</P> <P>&nbsp;</P> <P><STRONG>Solution: </STRONG>restart the management process through root access.</P> <P>&nbsp;</P> Thu, 31 Mar 2022 05:14:55 GMT https://live.paloaltonetworks.com/t5/panorama-discussions/panorama-unresponsive-or-cannot-log-in-after-pan-os-reboot/m-p/477105#M827 AmolMohite 2022-03-31T05:14:55Z https://live.paloaltonetworks.com/t5/panorama-discussions/panorama-unresponsive-or-cannot-log-in-after-pan-os-reboot/m-p/531605#M1365 <P>I have the same problem !&nbsp;</P> Fri, 17 Feb 2023 18:01:13 GMT https://live.paloaltonetworks.com/t5/panorama-discussions/panorama-unresponsive-or-cannot-log-in-after-pan-os-reboot/m-p/531605#M1365 efurlan 2023-02-17T18:01:13Z