topic Push Config Fail with error message "Configuration Transformation Failed" in Prisma Access Cloud Management Discussions

Push Config Fail with error message "Configuration Transformation Failed"

ilhamsyuhada — Mon, 20 Mar 2023 11:42:09 GMT

Hi Everyone,

I'm new in prisma access configuration, i face an issue with prisma access cloud managed in the beginning of configuration when onboard mobile users and service connection.

The problem is fail to push config with only error message "Configuration Transformation Failed", event i delete configuration of service connection and disable global protect still unable to push policy with same error.

Please advice is there any way to get more detail regarding the problem ? Really appreciate for any comments.

Thank you.

Re: Push Config Fail with error message "Configuration Transformation Failed"

rhagen — Mon, 20 Mar 2023 15:27:11 GMT

Hi @ilhamsyuhada. This appears to be a backend issue in the cloud management platform. I would suggest opening a support ticket on this in order to resolve and correct the issue.

Re: Push Config Fail with error message "Configuration Transformation Failed"

ilhamsyuhada — Mon, 20 Mar 2023 16:37:02 GMT

Hi @rhagen Thank you for advice, currently case is already handled by TAC engineer and already escalated to backend team.