Prisma Access Strata Cloud Manager - Push Failed

T.Akimoto — Fri, 20 Jun 2025 04:54:26 GMT

Subject: GlobalProtect Push Configuration Fails with "Unexpected Commit Error" on Strata Cloud Manager

Hello,

We are currently using Prisma Access with Strata Cloud Manager (SCM), and we're experiencing a critical issue.

Whenever we attempt to push the GlobalProtect configuration, the operation fails with the following error message:

[status]: commit failed
[errors]: An unexpected error occurred during commit. Retry the commit operation. If the issue persists, contact Palo Alto Networks support.

Could you please assist us in identifying and resolving the cause of this commit failure?

RE: Prisma Access Strata Cloud Manager - Push Failed

S.Park520496 — Thu, 11 Sep 2025 15:54:51 GMT

I’ve had a similar experience before. At that time, I opened a CASE and escalated the request to the backend team. The engineer explained that the issue was caused by firewall overload. he also warned me not to push continuously before the previous push had completely finished.

topic Prisma Access Strata Cloud Manager - Push Failed in Prisma Access Cloud Management Discussions

Prisma Access Strata Cloud Manager - Push Failed

RE: Prisma Access Strata Cloud Manager - Push Failed