topic Service Connection Redundancy in Prisma Access Discussions

Service Connection Redundancy

MAlam19 — Thu, 05 Jun 2025 20:33:33 GMT

Hi Team,

I know that we can Redudanant the Service Connection witht 2 ISP with 2 Tunnels

but i want some information we know we have 2 tunnel so if our one tunnel is down another will up

but but what about Service Connection itself e.g i have Service Connection Tunnel so if the service Connection is down by itself? so how they have reduduncy? e.g and that reduduncy will be from one platform to another like service connection in AWS is down so they will have backup tunnel to Azure or GPC? i need with prove documenation

Re: Service Connection Redundancy

S.Cantwell — Tue, 10 Jun 2025 00:08:25 GMT

Hello

The documentation link you would be looking for is here
https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-advanced-deployments/service-connection-advanced-deployments/service-connection-multi-cloud-redundancy

From a diagram perspective... Look at this

Re: Service Connection Redundancy

nikoolayy1 — Wed, 11 Jun 2025 20:34:21 GMT

Extra article Elevating SASE Availability with Multi-Cloud Redundancy on Prisma Access - Palo Alto Networks Blog with the nice edition from @S.Cantwell that shows that a single Prisma Access location can have 2 connections and one can be GCP and the other AWS.