Error when calling “Get number of users at location(s)” API in Prisma SASE Aggregate Monitoring APIs

Imas4to — Thu, 29 Jan 2026 09:44:30 GMT

Attention: JAPAC TPM Team
Hello Team,

I am testing the Prisma SASE Aggregate Monitoring APIs
(https://pan.dev/sase/api/mt-monitor/) and encountered an issue.

When calling the “Get number of users at location(s)” endpoint:
https://api.sase.paloaltonetworks.com/mt/monitor/v1/agg/locationsUsers
using the “User Count across Locations” operation, I consistently receive the following error:

{

"errorCode": "REST10001",

"message": "Unexpected server error",

"details": "{\"errorCode\":\"REST10001\",\"message\":\"Unexpected server error\",\"details\":\"Failed to process request\"}",

"service": "Insights Service",

"requestId": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",

"clientRequestId": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"

}

The same access token works without any issues for other APIs, and the service account being used has superuser privileges.

Given these conditions, I suspect that I may be misunderstanding or misconfiguring something in the API request.

Could you please advise on what I should review or whether there are specific parameters or prerequisites required for this endpoint?

Thank you in advance for your assistance.

Re: Error when calling “Get number of users at location(s)” API in Prisma SASE Aggregate Monitoring APIs

sk_display — Mon, 09 Feb 2026 19:56:44 GMT

Make sure you are using the POST method and also include the required filter and properties.