topic Re: Not connecting to nearest gateway in Prisma Access Discussions

Not connecting to nearest gateway

RamBalaji — Sat, 11 Jul 2020 13:54:26 GMT

Hi All,

We are testing Prisma access and user is not connecting to nearest gateway. We have selected 3 locations India west east and south, user is close to south region but always connect to India west. When I check the GPA logs it shows priority for India west has priority 5 but in the portal configuration portal>agent>external we have set source region any and priority as highest ( admin guide asks to keep it none but that option not available)

I know that gateway select is based on ssl response time but how to find which is lowest response time from the logs??

Re: Not connecting to nearest gateway

Chris_Johnston — Mon, 03 Aug 2020 20:39:16 GMT

In your PanGPS.log, filter off the following:

Debug(3221)

The response times it will list are the tcp connection time and ssl handshake time.

Re: Not connecting to nearest gateway

RamBalaji — Tue, 08 Sep 2020 03:28:27 GMT

@Chris_Johnston

The response time is what we need to check, but for India West location there is a hard code set for high priority hence, it will always get elected. We tried with India south and Singapore, it is working as expected.