Internal DNS Issue via Prisma Access

Mitesh_Nandu — Mon, 15 Jun 2026 05:44:46 GMT

Hi Team,

Recently we have done Prisma SASE deployment, below is the infra details:-

1. Private Application hosted on AWS.

2. Tunnel created between Prisma & AWS via ZTNA Connector.

3. Users connect private application via Global Protect or Prisma Browser.

4. Application host in AWS via Internal load balancer.

5. DNS Server deployed in AWS infra.

6. Internal LB cname configured in DNS Server.

Issue:

Via Prisma Browser user is not able to access private application (cname).

topic Internal DNS Issue via Prisma Access in Prisma Access Discussions