topic Re: Prisma access verification warning message in Prisma Access Discussions

Prisma access verification warning message

RamBalaji — Mon, 07 Sep 2020 11:41:23 GMT

Hi All,

On cloud service tab, we are getting warning message as mentioned below. Also if we verify OTP it is not accepting. And we are able to configure our prisma access settings without any issue.

"your account needs to be verfied within X days"

Any idea how to resolve this issue??

Re: Prisma access verification warning message

BPry — Tue, 08 Sep 2020 02:10:49 GMT

@RamBalaji,

if the OTP isn't being accepted by your instance you'll need to contact TAC.

Re: Prisma access verification warning message

RamBalaji — Tue, 08 Sep 2020 03:26:12 GMT

Thanks @BPry

will try to share the findings/reason for community as well.