Prisma Access - Verify Connection through proxy server

tommyschoemans — Thu, 19 Nov 2020 10:30:23 GMT

Hello,

We are trying to deploy Prisma Acess but are stuck on the step where you need to verify the connection from the Panorama plugin. We get an error on the cortex data lake status. We are able to fetch the logging service certificate. So certificate retrieval is ok but the customer information fails with following error:

Result: Failed to validate server certificate for endpoint api.paloaltonetworks.com

So the Cortex Data Lake connection stays in a down state.

We've tried this with version 1.7.0-h2 and 1.7.0 of the cloud services plugin.

Panorama (running 9.1.4) needs to use a proxy server to access internet as it is in an OOB network.I already double checked the proxy access rules. To be sure we've opened everything for the Panorama.

Does anyone has this working via a proxy server? If yes what version are you using?

kr,

Tommy

Re: Prisma Access - Verify Connection through proxy server

tommyschoemans — Mon, 23 Nov 2020 16:37:04 GMT

We got the issue resolved by upgrading Panorama to 10.0.2. In PANos 10 there are some optimizations made to the proxy usage with CDL. In 9.1.4 I never saw an request op port 444 to the licensing server being sent, in 10.0.2 these request are sent via the proxy and so it suddenly works just works fine.

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Prisma Access - Verify Connection through proxy server

Re: Prisma Access - Verify Connection through proxy server