topic Re: Prisma Access - Cannot read property 'msg' of undefined in Prisma Access Discussions

Prisma Access - Cannot read property 'msg' of undefined

thisdisplaynamehasnoprivacy88 — Wed, 04 Sep 2019 08:35:50 GMT

Connecting on-premise Panorama 8.1.9-h4 with Prisma Access Cloud_Service 1.4 plugin by following the doc (https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/license-prisma-access/activate-and-install-prisma-access.html#) Step 5 of (6)

Generated One Time Password via CSP with Super User.

And pasted in Panorama > Cloud Services > Configuration > Verify

Message show - Verify Account - Cannot read property 'msg' of undefined)
And Server Not Responding - The server is not responding. Please wait and try your operation again later.

Could someone suggest or help?

Re: Prisma Access - Cannot read property 'msg' of undefined

Sai_Tumuluri — Mon, 09 Sep 2019 15:31:47 GMT

was this solved? it not please attempt the following steps

https://live.paloaltonetworks.com/t5/Prisma-Access-Articles/Panorama-Connectivity-Issues-to-Prisma-OTP-errors/ta-p/282891

Re: Prisma Access - Cannot read property 'msg' of undefined

thisdisplaynamehasnoprivacy88 — Tue, 10 Sep 2019 08:26:23 GMT

From Panorama to Internet any service allowed.
Deleted licenses and confirmed no Cloud or Logging licenses
> delete license key <tab>
Device_Management_License_
Premium_Partner_

> request plugins cloud_services panorama-certificate delete

pass

> request license fetch

Server error : Failed to fetch licenses. Failed to get license info. Please try again later.

Re: Prisma Access - Cannot read property 'msg' of undefined

Sai_Tumuluri — Tue, 10 Sep 2019 14:31:08 GMT

It appears to be a connectivity issue; we see the error when the firewall cannot connect to the update server.

Re: Prisma Access - Cannot read property 'msg' of undefined

Sai_Tumuluri — Tue, 12 Nov 2019 13:55:37 GMT

Please mark it solved if you are satisfied with the solution. This closes the discussion and helps others to fastly identify the solutions