topic Re: Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC in Prisma Access Discussions

Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

Sriteja_Aluri — Tue, 10 Aug 2021 00:35:41 GMT

Requirement was to have user connect to local printers on home network even while they are connected to GlobalProtect.

Currently configured C:\Windows\System32\spoolsv.exe service to be an excluded client application process name:

Prisma Access > GP Gateway > Agent tab > Split Tunnel > Domain and Application

However, after connecting to GlobalProtect, user can see printers on office network but not the ones on home network.

Verified that this service exclusion is being pushed to the agent by the gateway but users cannot see printers at home.

Should we select any other Windows service other than this to get it working?

GP version: 5.2.7

Re: Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

nikoolayy1 — Sun, 17 Oct 2021 12:37:04 GMT

Check if the local access is not dissabled:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPbACAW

Re: Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

volfkhat — Fri, 11 Mar 2022 15:47:41 GMT

Apparently, these are the 3 processes you need to exclude:

C:\Windows\System32\dasHost.exe
C:\Windows\System32\PrintIsolationHost.exe
C:\Windows\System32\spoolsv.exe

~volfkhat

Re: Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

lenvasquez — Sun, 24 Sep 2023 18:10:30 GMT

Thank you!!!! This definitely worked for a Windows client. Would you happen to know what the MacOS equivalent would be for these? Been searching everywhere with no success.