Unable to remove config from Cloud Services

AyrtonCJR — Tue, 29 Mar 2022 21:25:17 GMT

Hello everyone,

I have 'inherited' a Panorama that had a Prisma Trial license, I believe. At the moment, it is not my intention to use Prisma. However, my commits are mostly stuck because of Cloud Service PlugIns installed which I cannot uninstall.

In specific and currently, cloud_services-2.1.0-h24.preferred is installed. When I try to uninstall it, it tells me I must remove the config. When trying to remove the config by clicking the "Remove Config" button above the following popup appears: Any configuration objects associated with this plugin will be removed. A commit is still required before the plugin can be uninstalled. If I click OK. Nothing Happens. (Remember, commits are not able to finalize).

By visiting Panorama > Cloud Services > Configuration > Service Setup , a message shows me 'No licenses installed'.

How can I remove this plugin that appears to be stuck? I had some expired licenses that I have removed via the CLI before I introduced my new SN/new licences/retrival. Thanks in advance.

Re: Unable to remove config from Cloud Services

nikoolayy1 — Wed, 27 Apr 2022 22:56:12 GMT

The uninstall should remove the config and fix the commit so you may see what exactly is the commit error:

https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-web-interface-help/panorama-web-interface/panorama-plugins

https://knowledgebase.paloaltonetworks.com/kcsArticleDetail?id=kA14u0000008Ugl

This is usefull and google the error after that if there is a known bug:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PMb2CAG

topic Unable to remove config from Cloud Services in Prisma Access Discussions

Unable to remove config from Cloud Services

Re: Unable to remove config from Cloud Services