topic Re: Panorama managed Prisma - device telemetry errors after upgrade in Prisma Access Discussions

Panorama managed Prisma - device telemetry errors after upgrade

EugeneSourman — Mon, 18 Apr 2022 18:53:33 GMT

Hi all,

We've decided to upgrade our Panorama from 9.1.3 to 10.1.5-h4. Bad call. For one, 10.1.5-h4 has a "hip-profile unexpected here" bug that was fixed earlier. For that, downgrading to 10.1.4 resolves it for now.

But there is also this pesky "device telemetry" bug that we ran into. All the firewall templets have the UI option where you can change or disable it. For Prisma templets however, there is nothing.

Tried this option via CLI but it won't take. Still errors out on commits.

Has anyone seen this or know the fix?

We have Premium Arrow support (thanks Palo) and they aren't yet sure how to fix this. I have a case with

Validation Error:
devices -> localhost.localdomain -> template-stack -> Service_Conn_Template_Stack -> config -> devices -> localhost.localdomain -> deviceconfig -> system -> device-telemetry -> region 'United States - Americas' is invalid. device telemetry region 'United States - Americas' does not match lcaas region 'americas'
devices -> localhost.localdomain -> template-stack -> Service_Conn_Template_Stack -> config -> devices -> localhost.localdomain -> deviceconfig -> system -> device-telemetry -> region is invalid
devices -> localhost.localdomain -> template-stack -> Mobile_User_Template_Stack -> config -> devices -> localhost.localdomain -> deviceconfig -> system -> device-telemetry -> region 'United States - Americas' is invalid. device telemetry region 'United States - Americas' does not match lcaas region 'americas'
devices -> localhost.localdomain -> template-stack -> Mobile_User_Template_Stack -> config -> devices -> localhost.localdomain -> deviceconfig -> system -> device-telemetry -> region is invalid

Re: Panorama managed Prisma - device telemetry errors after upgrade

EugeneSourman — Tue, 19 Apr 2022 15:27:28 GMT

Found the fix no thanks for support.

set template-stack Mobile_User_Template_Stack config devices localhost.localdomain deviceconfig system device-telemetry region americas

set template-stack Service_Conn_Template_Stack config devices localhost.localdomain deviceconfig system device-telemetry region americas

This will commit and resolve the validation error.

Hope it helps someone.

Re: Panorama managed Prisma - device telemetry errors after upgrade

RobertShawver — Tue, 16 May 2023 12:29:38 GMT

@EugeneSourman I have basically the same issue: deviceconfig -> system -> device-telemetry -> region 'Americas' is invalid. device telemetry region 'Americas' does not match lcaas region 'europe'

What does your fix change? Does it change the Device > Setup > Management > Cortex Data Lake > Region? or does it change the Device > Setup > Telemetry > Telemetry Region?

I need the Cortex Data Lake > Region removed.