topic Re: Not Able To Access Microsoft Store in Prisma Access Discussions

Not Able To Access Microsoft Store

tomdrought — Wed, 20 Apr 2022 18:36:02 GMT

I am new to Prisma and GlobalProtect. During the initial configuration, I found that our GlobalProtect users were not able to access to Microsoft Store while connected. In order to remedy this, I had to setup Split Tunnel Exclusions as defined in https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPDSCA4 adding the sites list under Proxy Configuration on https://docs.microsoft.com/en-us/microsoft-store/prerequisites-microsoft-store-for-business.

Anyone else experience this and have a permanent fix for it?

nikoolayy1 — Wed, 27 Apr 2022 22:32:49 GMT

Hello, There is a similar issue for Globalprotect on prem vpn but for me it could be the same so check:

Also check if you can dissable the SSL decryption for Microsoft Store domains/ip addresses if the first solution does not help: