topic Re: SASE - ACL to manage Access - DONT DO IT in Prisma Access Discussions

SASE - ACL to manage Access - DONT DO IT

gcollins5 — Thu, 25 May 2023 15:37:24 GMT

Second time I have tried to add an ACL onto the Cloud Managed ACL

Access Control/IP Restrictions .

I have added 5 public subnets.

Locks you out everytime . There is obviously a huge bug here.

You think it would be easy to revert the change via TAC.

Dont believe it for a second !!!!!!!

There seems to be only one backend engineer in Palo Alto who can reverse the change out .

So expect to be locked out of Prisma SASE fro 48 hours plus .

reaper — Tue, 30 May 2023 12:47:42 GMT

have you asked support to confirm which ip you're connecting from? (to see if it even matches the subnets you entered?)

gcollins5 — Fri, 02 Jun 2023 07:47:15 GMT

Yep , they have no clue so far !!!