topic Re: gateway is not working in Prisma Access Discussions

gateway is not working

DeepakVerma — Mon, 31 Jul 2023 11:42:37 GMT

Hi All ,
We have PRISMA VPN setup.
Whenever i am connecting to INDIA-NORTH gateway , its not working (internet + internal config).
Other gateway are working.

Any pointer to check on this.

Re: gateway is not working

reaper — Tue, 01 Aug 2023 11:30:59 GMT

either reach out to TAC, or try unprovisioning/reprovisioning

I've had a similar issue in the past with 1 gateway acting up, decom+redeploy fixed the issue faster than TAC could reply

Re: gateway is not working

DeepakVerma — Mon, 07 Aug 2023 13:59:19 GMT

@reaper
Thanks , will try and update you .

Re: gateway is not working

DeepakVerma — Tue, 08 Aug 2023 07:16:13 GMT

@reaper
thanks , it worked