topic Re: Need to do a Factory Reset on ion 1200 router. in Prisma Access Discussions

Need to do a Factory Reset on ion 1200 router.

T.Colvin — Wed, 31 Jan 2024 00:15:01 GMT

I can't seem to find any reference to perform this task. I have cli access, there is no maintenance option during bootup. Could anyone steer me in the right direction?

Re: Need to do a Factory Reset on ion 1200 router.

PavelK — Wed, 31 Jan 2024 02:49:02 GMT

Hello @T.Colvin

do you have access to the portal? By un-claiming the device you will wipe the configuration. Here is a reference for similar discussion: https://live.paloaltonetworks.com/t5/general-topics/cloudgenix-ion-2000-controller-port-not-getting-ip/td-p/494867.

Kind Regards

Pavel

Re: Need to do a Factory Reset on ion 1200 router.

T.Colvin — Wed, 31 Jan 2024 08:35:26 GMT

Pavel, thank you so much for the assistance! That makes sense to unclaim the device.