topic Re: Configuration Policy for Online Meetings only allow Port UDP in Prisma Access Discussions

Configuration Policy for Online Meetings only allow Port UDP

Bisma_Verdya — Wed, 07 Jun 2023 02:31:13 GMT

We created a Security policy to allow Online meeting only UDP ports that enter Prisma Access. There are 4 applications namely Webex, Google meet, Teams, and Zoom. 3 applications other than Zoom are running properly according to the rules made, but the Zoom application is still not working.
All the parameters needed have been entered into the Policy, but only the Zoom application has not been successful.

I will attach Capture Policy in this case

Can I be helped to solve this Zoom Application problem? Is there something wrong with the configuration that was made?

Re: Configuration Policy for Online Meetings only allow Port UDP

DaleVincent — Fri, 08 Mar 2024 19:33:53 GMT

Does this cause the meetings to freeze without this policy?

Re: Configuration Policy for Online Meetings only allow Port UDP

Vickynet — Tue, 12 Mar 2024 04:49:00 GMT

@Bisma_Verdya wrote:

We created a Security policy to allow Online meeting only UDP ports that enter Prisma Access. There are 4 applications namely Webex, Google meet, Teams, and Zoom. 3 applications other than Zoom are running properly according to the rules made, but the Zoom application is still not working.
All the parameters needed have been entered into the Policy, but only the Zoom application has not been successful.

I will attach Capture Policy in this case

Can I be helped to solve this Zoom Application problem? Is there something wrong with the configuration that was made?

Hello @Bisma_Verdya , I would recommend to engage Palo Alto TAC team to look into this issue in real time. There are so many things that could cause this behavior but the support team should be able to diagnose the problem for you to determine the root cause.