https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/why-am-i-not-receiving-alerts/m-p/258808#M122 Wed, 02 Sep 2020 17:14:32 GMT jeisenhart 2020-09-02T17:14:32Z https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/why-am-i-not-receiving-alerts/m-p/258808#M122 Wed, 02 Sep 2020 17:14:32 GMT https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/why-am-i-not-receiving-alerts/m-p/258808#M122 jeisenhart 2020-09-02T17:14:32Z https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/why-am-i-not-receiving-alerts/m-p/258814#M123 <P>There are a number of reasons why you may not see any alerts after onboardin an account.&nbsp; The most common root cause is that the Cloud Account was not added into an Account Group, or that Account Group is not configured in any Alert Rules.&nbsp; Check these first:</P><P>1. Make sure your Cloud Account is in an Account Group</P><P>2. Check your Alert Ruleds, make sure the Account Group is configured in at least one Alert Rule.</P><P>&nbsp;</P><P>If this is a new tenant, I recommend adding the Cloud Account into "Default Account Group".&nbsp; Alert should generate if you do that.</P><P>&nbsp;</P><P>For more info, please check&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CmVWCA0" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CmVWCA0</A></P> Thu, 25 Apr 2019 19:42:52 GMT https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/why-am-i-not-receiving-alerts/m-p/258814#M123 kchen 2019-04-25T19:42:52Z