topic Re: Prisma Cloud encountered Transient Error from the Cloud Service Provider in Prisma Cloud Discussions

Prisma Cloud encountered Transient Error from the Cloud Service Provider

SPAUL2008 — Mon, 26 Aug 2024 11:25:53 GMT

Hello everyone,

Could you please help me understand the meaning of the following error?

null Account "XXXXXXXXXX" Config - Transient Error from Cloud Service Provider Encountered

Cloud account xxxxxxxxxxxx (Account ID:xxxxxxxxxx-xxxxxxxxxx-xxxxx) cannot be monitored due to transient error from cloud service provider. Hit the Review button to see the current status and update settings.

Error :

Prisma Cloud encountered Transient Error from the Cloud Service Provider.

Thank you.

Re: Prisma Cloud encountered Transient Error from the Cloud Service Provider

jmcgrath — Wed, 28 Aug 2024 15:53:45 GMT

Good Day,

Is this an Azure account? I have seen this on occasion with Azure return a unfamiliar error message, either due to invalid key or an authentication issue during the ingestion cycle. This issue usually resolves itself during the next ingestion cycle.

How long have been seeing this error?

James

Re: Prisma Cloud encountered Transient Error from the Cloud Service Provider

SPAUL2008 — Wed, 28 Aug 2024 18:36:30 GMT

Hi James,

Yes, it's with the Azure subscription.

It's coming up randomly. We have some issues with permissions and I can see ingestion error but this specific error (transient error) is showing up at random.

Thanks,

Suranjit