https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/onboarding-azure-tenant-to-cortext-cloud/m-p/1236894#M1522 <P>Anyone able to provide guidance on why I onboard Azure tenant to Cortex Cloud and run the ARM template it just seem to be stuck on the pending state. It creates the cortex managed identity but that is it and no information on how to troubleshoot.&nbsp;</P> <P>If I onboard the subscription it works just fine.</P> Thu, 28 Aug 2025 17:55:24 GMT D.Tiritoglu 2025-08-28T17:55:24Z https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/onboarding-azure-tenant-to-cortext-cloud/m-p/1236894#M1522 <P>Anyone able to provide guidance on why I onboard Azure tenant to Cortex Cloud and run the ARM template it just seem to be stuck on the pending state. It creates the cortex managed identity but that is it and no information on how to troubleshoot.&nbsp;</P> <P>If I onboard the subscription it works just fine.</P> Thu, 28 Aug 2025 17:55:24 GMT https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/onboarding-azure-tenant-to-cortext-cloud/m-p/1236894#M1522 D.Tiritoglu 2025-08-28T17:55:24Z https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/onboarding-azure-tenant-to-cortext-cloud/m-p/1236938#M1523 <DIV class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <DIV class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <DIV class="p-block_kit_renderer" data-qa="block-kit-renderer"> <DIV class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <DIV class="p-rich_text_block" dir="auto"> <P>Hello! Can you please provide more details if you are receiving an error? This may be due to a permissions issue:&nbsp;</P> <P>&nbsp;</P> <OL class="p-rich_text_list p-rich_text_list__ordered p-rich_text_list--nested" data-stringify-type="ordered-list" data-list-tree="true" data-indent="0" data-border="0"> <LI data-stringify-indent="0" data-stringify-border="0">Check the management group that you're onboarding and make sure your user has the Owner Role assigned</LI> <LI data-stringify-indent="0" data-stringify-border="0">Check the Entra ID and go to Manage &gt; Properties. Make your the "Access management for Azure resources" toggle button is On</LI> </OL> <DIV class="p-rich_text_section">Try this as well.</DIV> <UL class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <LI data-stringify-indent="0" data-stringify-border="0">Go to Subscriptions.</LI> <LI data-stringify-indent="0" data-stringify-border="0">Select the subscription you want to check.</LI> <LI data-stringify-indent="0" data-stringify-border="0">In the left-hand menu, under "<STRONG data-stringify-type="bold">Settings</STRONG>", click on Resource providers.</LI> <LI data-stringify-indent="0" data-stringify-border="0">Search for Microsoft.ManagedIdentity.</LI> <LI data-stringify-indent="0" data-stringify-border="0">If its "Status" is "<STRONG data-stringify-type="bold">NotRegistered</STRONG>", click on it and then click the<SPAN>&nbsp;</SPAN><STRONG data-stringify-type="bold">Register</STRONG><SPAN>&nbsp;</SPAN>button at the top</LI> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="c-message_kit__reaction_bar c-reaction_bar c-reaction_bar--collapsed" role="group" data-qa="reaction_bar" aria-label="Reactions" data-stringify-ignore="true">Please keep me posted. Also if this error persists I recommend opening up a customer support ticket to troubleshoot further.&nbsp;</DIV> Fri, 29 Aug 2025 14:20:54 GMT https://live.paloaltonetworks.com/t5/prisma-cloud-discussions/onboarding-azure-tenant-to-cortext-cloud/m-p/1236938#M1523 LMegrelis 2025-08-29T14:20:54Z