topic Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud? in Prisma Cloud Discussions

Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

AHardy1 — Wed, 02 Sep 2020 17:17:39 GMT

I have been trying to find how to integrate Jira Cloud with Prisma Cloud (aka Redlock). I found this guide: https://docs.paloaltonetworks.com/redlock/redlock-admin/configure-external-integrations-on-redlock/integrate-redlock-with-jira and also it says that it works for Jira Cloud too it only talks about Jira On Prem.

Has anyone figured it out? Thx.

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

SRohatyn — Mon, 22 Jul 2019 07:02:35 GMT

Hi @AHardy1

The link you found is there right one and the content covered there is for both on-prem and JIRA Cloud.

I had another look there and it should address all configuration steps common for both.

Did you hit a problem in a specific step you'd want to share?

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

AHardy1 — Mon, 22 Jul 2019 22:59:56 GMT

Well... If I go under Jira settings and Apps (I don't see any of the screens shown at step 2, 3 and 4) there is nothing for me to specify an Applications link like in step 5. The only thing I can do is select an App from the marketplace and Redlock or Prisma are not there. Maybe I am not looking at the right place?

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

lpingali — Mon, 22 Jul 2019 23:35:05 GMT

Anne,

Are you logged into cloud JIRA or on-prem JIRA? What version of JIRA are you using? Also, make sure you have Adminisrator privileges on the JIRA login.

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

AHardy1 — Mon, 22 Jul 2019 23:37:03 GMT

I am on Jira Cloud and I have admin privileges.

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

jcanada — Tue, 30 Jul 2019 02:00:34 GMT

Jira cloud recently renamed a few menu options. Previously to get to the 'Application Links` page it was `settings>>applications>>application links`. Now it is `jira settings>>products>>application links`. Does that help? We will update the documentation to reflect this change.

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

lpingali — Thu, 01 Aug 2019 17:53:44 GMT

Yes, JIRA cloud menu optitons have changed. We have an existing doc defect to update the documentation to reflect the changes.