Can't complete Support case form - 2020/02/13

WatsonJ — Wed, 02 Sep 2020 18:01:14 GMT

This has been an ongoing issue for at least a few days now. I have an issue I want to get support on but the support form does not allow for completion.

The first dropdown: technology - works fine.

second dropdown: product - presumably auto-filled after selecting technology does not fill options

third dropdown: issue category - also presumably auto-filled after selecting prior drop down does not fill options

due to the 2nd and 3rd drop downs not populating this fails form validation preventing any case from being submitted.

Please fix.

We're trying to get support on twistlock which I don't believe falls under the category of partner support since they don't manage their own support anymore...

"Twistlock is now part of Palo Alto Networks. After January 16 2020, you can request help via the Prisma Cloud LIVEcommunity page.
"

Re: Can't complete Support case form - 2020/02/13

ben.glanton01 — Mon, 17 Feb 2020 11:10:23 GMT

Support Case now raised - 01375758

Old fashioned phone support got there in the end. It would be very useful to be able to raise issues in a forum where a whole dev. team can contribute to make sure I didn't miss anything playing Telephone to get information to you guys.

I guess this is teething trouble as Twistlock morphs into Prisma Cloud.

topic Re: Can't complete Support case form - 2020/02/13 in Prisma Cloud Discussions

Can't complete Support case form - 2020/02/13

Re: Can't complete Support case form - 2020/02/13