How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user

pfaulstich92001 — Wed, 15 Sep 2021 19:55:23 GMT

I need to add more users to our support portal. They support Prisma Cloud, Compute Edition. I have sent them to the support portal, and when they go to register, they need the Customer Id, which I have, and either the Device Serial Number, the Auth Code, or Parent Order Number. I can find none of those in either our support portal, Prisma Cloud Compute Edition itself, or my emails from Palo Alto Networks. Where can I find this information?

Thanks!

Re: How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user

AKing9 — Thu, 11 Aug 2022 17:48:42 GMT

Greetings Pfaulstich92001,

I hope that this note finds you well! I know that it has been a while since you had posted this question but I wanted to see if you still potentially needed any help. Thank you for your time and I hope that you have a good remainder of your day.

Kind Regards,

J. Avery King

topic How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user in Prisma Cloud Discussions

How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user

Re: How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user