topic Re: Prisma Cloud On Board Error in Prisma Cloud Discussions

Prisma Cloud On Board Error

MProcaccianti — Wed, 01 Jun 2022 15:43:07 GMT

Hi all,

i'm trying to on board an AWS cloud account(i'm admin) on Prisma Cloud tenant (i'm system admin), but after successful creation of Read-only Role on AWS, with guided procedure, i get "not account owner" error (screenshot attached)

Someone already encounter this error? Any idea?

Thanks in advance

Re: Prisma Cloud On Board Error

MProcaccianti — Tue, 17 May 2022 16:16:03 GMT

Adding one more thing, on the API https://api.eu.prismacloud.io/cloud/status/aws i get 400 Bad Request Error

Re: Prisma Cloud On Board Error

VKumar25 — Fri, 08 Jul 2022 06:51:56 GMT

Hi @MProcaccianti - If you have already onboarded the same Cloud account in any different tenant and if the account is not removed from that tenant, you cannot onboard the same account again. Hence the error. If you are still facing the issue, please do contact <PrismaCloudCustomerSuccess@paloaltonetworks.com> with Tenant ID and Account Name.

Re: Prisma Cloud On Board Error

vdemo-user22 — Wed, 25 Oct 2023 06:18:05 GMT

Hi @VKumar25

Thank you providing the solution!!