topic Re: Not Able to triggered alert on Prisma cloud after integration with Service now in Prisma Cloud Discussions

Not Able to triggered alert on Prisma cloud after integration with Service now

ravi1992 — Wed, 23 Jun 2021 13:28:33 GMT

Hi Team,

We recently integrated our Prisma Cloud Solution with Service Now tool to get the auto generated ticket on service now.

we reverify the configuration and looks good.

Thereafter , we violate the policy from AWS account but alert is not getting triggered on our Prisma cloud.

Could you please suggest and help me out.

Re: Not Able to triggered alert on Prisma cloud after integration with Service now

AKing9 — Thu, 11 Aug 2022 18:03:06 GMT

Greetings Ravi1992,

I hope that this note finds you well! I know that it has been a while since you had posted this question but I wanted to see if you still potentially needed any help. Thank you for your time and I hope that you have a good remainder of your day.

Kind Regards,

J. Avery King

Re: Not Able to triggered alert on Prisma cloud after integration with Service now

MDavis29 — Thu, 11 Aug 2022 20:03:48 GMT

Hello Ravi1992,

Can you share more details on what you mean by the alert is not being triggered. Or share the name of the policy you are trying to get the alert on. Please see below some details on how alerts are triggered in Prisma Cloud.

Alerts are generated when the rules included in your policy are violated, and you can choose whether you want to send a notification for the detected issues. For example, on runtime violations, compliance violations, cloud discovery or WAAS.

Not all triggers are available for all alert providers.
https://docs.paloaltonetworks.com/prisma/prisma-cloud/prisma-cloud-admin-compute/alerts/alert_mechanism