topic Re: Data Ingestion Error in Prisma Cloud Discussions

Data Ingestion Error

Amol25 — Mon, 07 Jun 2021 07:53:30 GMT

Hello Team Hope you are doing well.

Prisma cloud palo Alto:

I just have one query as I am getting"Unable to ingest data from one or more service,click for more details" error what could be the possibility reason.

I didn't change anything to my any accounts.

Thnx in advance

Re: Data Ingestion Error

eduardo.sousa — Thu, 04 Nov 2021 12:37:47 GMT

I have the same problem and don't know how to solve it

Re: Data Ingestion Error

AKing9 — Fri, 12 Aug 2022 14:17:15 GMT

Greetings Amol and Eduardo,

I hope that this note finds you well! I know that it has been a while since you had posted this question but I wanted to see if you still potentially needed any help. Thank you for your time and I hope that you have a good remainder of your day.

Kind Regards,

J. Avery King

Re: Data Ingestion Error

jquijada — Thu, 13 Jul 2023 21:33:59 GMT

Hi AKing, hope you are doing well.

I have the same issue today in all my Cloud in Prisma. Do you have any suggestions for this case? Any URL to follow or read more abour the issue?

Regards.

Re: Data Ingestion Error

RAhirwar — Sun, 01 Oct 2023 10:53:06 GMT

I'm also facing the same issue, Could someone please help it ?

Re: Data Ingestion Error

kiwi — Wed, 04 Oct 2023 12:53:26 GMT

Hi @RAhirwar ,

Difficult to say without more information. That being said, I've seen the error due to permission issues.

Could you check those permissions on your cloud environment and see if you're facing ingestion issues?

https://docs.paloaltonetworks.com/prisma/prisma-cloud/prisma-cloud-admin/connect-your-cloud-platform-to-prisma-cloud/onboard-aws/update-aws-account

Kind regards,

-Kim.

Re: Data Ingestion Error

srnair — Thu, 05 Oct 2023 18:58:44 GMT

Hi,
Prisma cloud releases new features periodically which is shared in the public doc Prisma Cloud Release Notes. It is possible that Prisma cloud is now capable of monitoring new cloud services or additional metadata for existing services and for that additional permissions from the cloud side is required.
If these additional permissions are missing from the current IAM roles it will appear as a warning sign(orange color). To fix this, you will need to allow the permissions in the existing IAM roles.

If the sign next to it is an exclamation red in color, it means Prisma cloud is unable to monitor resources for that category unless it is fixed. The remediation to fix is provided for both categories. You can also refer the Onboarding Docs for additional guidance in pre-requisites and troubleshooting when onboarding a cloud account.