https://live.paloaltonetworks.com/t5/prisma-sd-wan-articles/ion-1200-cellular-faq/ta-p/438093 <DIV class="lia-message-template-content-zone"> <P>&nbsp;</P> <P><BR /><BR /></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jforsythe_0-1635795356360.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/37430i34FDDE9D301E2AAF/image-size/large?v=v2&amp;px=999" role="button" title="jforsythe_0-1635795356360.png" alt="jforsythe_0-1635795356360.png" /></span> <P>&nbsp;</P> <H4>Have questions on <FONT color="#FF6600"><STRONG>ION 1200 cellular devices</STRONG></FONT>? Find answers in this FAQ.<BR /><BR /></H4> <P><STRONG>How many modems are supported in the ION 1200?</STRONG></P> <P><SPAN style="font-weight: 400;">There is one cellular modem in each ION 1200 cellular device.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">ION 1200-C-NA supports RF bands in </SPAN><STRONG>N</STRONG><SPAN style="font-weight: 400;">orth </SPAN><STRONG>A</STRONG><SPAN style="font-weight: 400;">merica</SPAN></P> <P><SPAN style="font-weight: 400;">ION 1200-C-ROW supports RF bands for </SPAN><STRONG>R</STRONG><SPAN style="font-weight: 400;">est </SPAN><STRONG>O</STRONG><SPAN style="font-weight: 400;">f the </SPAN><STRONG>W</STRONG><SPAN style="font-weight: 400;">orld (APAC,EMEA)</SPAN></P> <P><SPAN style="font-weight: 400;">ION 1200-C-5G-WW supports RF bands </SPAN><STRONG>W</STRONG><SPAN style="font-weight: 400;">orld </SPAN><STRONG>W</STRONG><SPAN style="font-weight: 400;">ide</SPAN></P> <P>&nbsp;</P> <P><STRONG>What are the supported RF bands?</STRONG></P> <P>&nbsp;</P> <TABLE> <TBODY> <TR> <TD> <P><STRONG>ION 1200 Model</STRONG></P> </TD> <TD> <P><STRONG>Description</STRONG></P> </TD> <TD> <P><STRONG>Supported RF bands&nbsp;</STRONG></P> </TD> </TR> <TR> <TD><BR /> <P><SPAN style="font-weight: 400;">ION 1200-C-NA</SPAN></P> </TD> <TD> <P><SPAN style="font-weight: 400;">ION 1200 4G LTE device for North America</SPAN></P> </TD> <TD> <P><SPAN style="font-weight: 400;">LTE:</SPAN><SPAN style="font-weight: 400;"> B2, B4,B5, B7, B12,B13, B14, B25,B26, B41,B42,B43,&nbsp;</SPAN></P> <P><SPAN style="font-weight: 400;">B48, B66,B71</SPAN></P> </TD> </TR> <TR> <TD> <P><SPAN style="font-weight: 400;">ION 1200-C-ROW</SPAN></P> </TD> <TD> <P><SPAN style="font-weight: 400;">ION 1200 4G LTE device for EMEA/APAC</SPAN></P> </TD> <TD> <P><SPAN style="font-weight: 400;">LTE:</SPAN><SPAN style="font-weight: 400;"> B1, B3,B7, B8, B20,B2, B32, B38,B40, B41,B42,B43</SPAN></P> </TD> </TR> <TR> <TD> <P><SPAN style="font-weight: 400;">ION 1200-C-5G-WW</SPAN></P> </TD> <TD> <P><SPAN style="font-weight: 400;">ION 1200 5G LTE global device&nbsp;</SPAN></P> </TD> <TD> <P><SPAN style="font-weight: 400;">LTE:</SPAN><SPAN style="font-weight: 400;"> B1, B2,B3, B5, B7,B8,B12, B13,B14, B17, B18,B19, B20, B25,B26,B28, B29,B30, B32, B34,B38, B39, B40,B41, B42,B46, B48, B66,</SPAN><SPAN style="font-weight: 400;">B71</SPAN><SPAN style="font-weight: 400;">&nbsp;</SPAN></P> <P><SPAN style="font-weight: 400;">5G Sub-6NR:</SPAN> <SPAN style="font-weight: 400;">n1,n2, n3, n5,n28, n41, n66,n71, n77, n78,n79</SPAN></P> </TD> </TR> </TBODY> </TABLE> <P><BR /><BR /></P> <P><STRONG>Where should I position the ION 1200 cellular devices?</STRONG></P> <P><SPAN style="font-weight: 400;">To position the ION 1200 cellular devices, please use the below speed recommendations:</SPAN></P> <P><SPAN style="font-weight: 400;">ION 1200-C-NA/ROW : LTE CAT 7&nbsp;</SPAN></P> <P><SPAN style="font-weight: 400;">ION 1200-C-5G-WW : HIGH SPEED LTE - 5G&nbsp;</SPAN></P> <P>&nbsp;</P> <P><STRONG>Is the 5G mmWave spectrum supported?</STRONG></P> <P><SPAN style="font-weight: 400;">No. ION 1200 devices&nbsp; support Sub-6 GHz frequency spectrum only.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Can ION 1200 Cellular devices support Dual SIM?</STRONG></P> <P><SPAN style="font-weight: 400;">Yes , ION 1200 cellular devices support dual SIMs in Active/Backup mode.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Is FirstNet</STRONG><STRONG>(Band 14) </STRONG><STRONG>supported?&nbsp;</STRONG></P> <P><SPAN style="font-weight: 400;">In our roadmap.Not certified at the moment.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Is GPS supported?</STRONG></P> <P><SPAN style="font-weight: 400;">Yes.GPS is supported in standalone mode.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Is GPS data formatted?</STRONG></P> <P><SPAN style="font-weight: 400;">No</SPAN></P> <P>&nbsp;</P> <P><STRONG>Can GPS be turned off?</STRONG></P> <P><SPAN style="font-weight: 400;">Yes. Below is the UI workflow:</SPAN></P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jforsythe_1-1635795356607.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/37429i3E00ACCB6C5C7C7B/image-size/large?v=v2&amp;px=999" role="button" title="jforsythe_1-1635795356607.png" alt="jforsythe_1-1635795356607.png" /></span> <P>&nbsp;</P> <P><STRONG>How many antennas are shipped for each cellular device variation?</STRONG></P> <P><SPAN style="font-weight: 400;">The ION 1200 LTE devices require 3 antennas: Main,AUX and GPS.</SPAN></P> <P><SPAN style="font-weight: 400;">ION 1200 5G device requires 4 antennas : Main,MIMO1,MIMO2/GNSS L5 and AUX/GNSS L1/MIMO</SPAN></P> <P>&nbsp;</P> <P><STRONG>Are outdoor antennas supported?</STRONG></P> <P><SPAN style="font-weight: 400;">Outdoor antenna qualification is on our roadmap.</SPAN></P> <P>&nbsp;</P> <P><STRONG>What carriers are&nbsp; certified for the ION 1200 modems?</STRONG></P> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN style="font-weight: 400;">The 1200-C-NA device is certified for ATT,Verizon,T-Mobile and PTCRB</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN style="font-weight: 400;">GCF certification is in progress for 1200-C-ROW</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN style="font-weight: 400;">The 1200-C-5G device is certified for ATT,T-Mobile and PTCRB&nbsp; (Verizon is in progress)</SPAN></LI> </UL> <P>&nbsp;</P> <P><STRONG>Can we auto detect the carrier?</STRONG></P> <P><SPAN style="font-weight: 400;">Yes, when a SIM is inserted, the modem automatically loads the carrier firmware that is pre-loaded in the device.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Do the ION 1200 cellular devices ship with a SIM?</STRONG></P> <P><SPAN style="font-weight: 400;">No. The customer has to procure a SIM from the cellular service provider.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Does the modem reset when SIM switchover happens?</STRONG></P> <P><SPAN style="font-weight: 400;">Yes</SPAN></P> <P>&nbsp;</P> <P><STRONG>Does SIM switchover happen automatically ?</STRONG></P> <P><SPAN style="font-weight: 400;">SIM Switchover happens automatically when:</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN style="font-weight: 400;">Active cellular wan interface is set to Admin down.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN style="font-weight: 400;">SIM switchover is initiated manually on the portal.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN style="font-weight: 400;">An active data session with the cellular network is absent(Loss of IP).Continuous loss of data session for 5 mins will initiate SIM switchover when a SIM is present in the second slot.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN style="font-weight: 400;">Layer 3 unreachability over the Cellular WAN link</SPAN></LI> </UL> <P>&nbsp;</P> <P><STRONG>What is the FCS date for ION 1200?</STRONG></P> <P><SPAN style="font-weight: 400;">Oct 31, 2021</SPAN></P> <P>&nbsp;</P> <P><STRONG>Are Alerts and Alarms generated to indicate cellular link failures?</STRONG></P> <P><SPAN style="font-weight: 400;">Yes, alerts and alarms are generated for specific conditions triggered on cellular links. Please take a look at the </SPAN><A href="https://docs.paloaltonetworks.com/prisma/prisma-sd-wan/prisma-sd-wan-admin/prisma-sd-wan-alerts-and-alarms.html" target="_blank"><SPAN style="font-weight: 400;">Admin Guide</SPAN></A><SPAN style="font-weight: 400;"> for specific information.&nbsp;</SPAN></P> </DIV> Mon, 01 Nov 2021 19:38:11 GMT MKorenbaum 2021-11-01T19:38:11Z https://live.paloaltonetworks.com/t5/prisma-sd-wan-articles/ion-1200-cellular-faq/ta-p/438093 <DIV class="resourceBanner resourceHero baseComponent parbase"> <SECTION class="setBackground-grey "> <DIV class="container-fluid"> <DIV class="resource-new-wrapper"> <DIV class="content col-lg-10 col-xl-10"> <DIV class="mainParsys parsys"> <DIV class="text baseComponent parbase section"> <P>Prisma SD-WAN Instant-On Network (ION) models enable integration of a diverse set of WAN connection types,</P> </DIV> </DIV> <DIV class="actions">&nbsp;</DIV> </DIV> </DIV> </DIV> </SECTION> </DIV> Mon, 01 Nov 2021 19:38:11 GMT https://live.paloaltonetworks.com/t5/prisma-sd-wan-articles/ion-1200-cellular-faq/ta-p/438093 MKorenbaum 2021-11-01T19:38:11Z https://live.paloaltonetworks.com/t5/prisma-sd-wan-articles/ion-1200-cellular-faq/tac-p/1243367#M20 <P>What do the Modem Restart and Radio Reset option do under the Actions button of a cellular interface?&nbsp; Do they take down the whole device or are they specific to that interface and have no affect on LAN and WAN ports?</P> Mon, 08 Dec 2025 16:43:46 GMT https://live.paloaltonetworks.com/t5/prisma-sd-wan-articles/ion-1200-cellular-faq/tac-p/1243367#M20 camyers 2025-12-08T16:43:46Z