https://live.paloaltonetworks.com/t5/prisma-sd-wan-discussions/cloudgenix-account-locked/m-p/1223423#M238 <P>It sounds like your account has been locked for accessing the CloudGenix portal. To resolve this issue, you need to activate your Palo Alto Networks account through the email you received and then log in through the Prisma SASE portal.</P> <P>Here are the steps you can follow:</P> <P>Look for an activation email from Palo Alto Networks. This email should contain a link to activate your account.<BR />Once your account is activated, go to <A href="https://sase.paloaltonetworks.com/" target="_blank">https://sase.paloaltonetworks.com/</A> and log in using your Palo Alto Networks credentials.<BR />If you haven't received the activation email or are still facing issues, you may need to contact Palo Alto Networks support for further assistance.</P> <P>Let me know if you need any more help!</P> Tue, 11 Mar 2025 08:45:38 GMT VasanthK 2025-03-11T08:45:38Z https://live.paloaltonetworks.com/t5/prisma-sd-wan-discussions/cloudgenix-account-locked/m-p/600655#M200 <P>I am unable to login the cloudgenix portal.Below error for reference</P> <P>&nbsp;</P> <P><SPAN>Your account is locked for cloudgenix.com access. Please activate paloaltonetworks.com account through email and login through <A href="https://sase.paloaltonetworks.com/" target="_blank">https://sase.paloaltonetworks.com/</A> portal</SPAN></P> Tue, 15 Oct 2024 04:43:43 GMT https://live.paloaltonetworks.com/t5/prisma-sd-wan-discussions/cloudgenix-account-locked/m-p/600655#M200 Balachandar.ganesan 2024-10-15T04:43:43Z https://live.paloaltonetworks.com/t5/prisma-sd-wan-discussions/cloudgenix-account-locked/m-p/1223423#M238 <P>It sounds like your account has been locked for accessing the CloudGenix portal. To resolve this issue, you need to activate your Palo Alto Networks account through the email you received and then log in through the Prisma SASE portal.</P> <P>Here are the steps you can follow:</P> <P>Look for an activation email from Palo Alto Networks. This email should contain a link to activate your account.<BR />Once your account is activated, go to <A href="https://sase.paloaltonetworks.com/" target="_blank">https://sase.paloaltonetworks.com/</A> and log in using your Palo Alto Networks credentials.<BR />If you haven't received the activation email or are still facing issues, you may need to contact Palo Alto Networks support for further assistance.</P> <P>Let me know if you need any more help!</P> Tue, 11 Mar 2025 08:45:38 GMT https://live.paloaltonetworks.com/t5/prisma-sd-wan-discussions/cloudgenix-account-locked/m-p/1223423#M238 VasanthK 2025-03-11T08:45:38Z