topic Re: Prisma SD-WAN Link Quality Details - Blank in Prisma SD-WAN Discussions

Prisma SD-WAN Link Quality Details - Blank

Schneur_Feldman — Wed, 29 Mar 2023 21:44:16 GMT

Hi Everyone,

We setup Prisma SD-Wan and its running great but for some reason the Link Quality Details page shows no data (Please see screenshots)

Anyone have an idea as to why that is? Not finding any good documentation online about this issue.

Please help!

Re: Prisma SD-WAN Link Quality Details - Blank

kn — Thu, 30 Mar 2023 03:46:39 GMT

Please help me with a bit more info, if your environment is configured with SD-WAN VPNs (secure fabrics).
If yes and you still do not see the data then please reach out to support for further assistance.

Re: Prisma SD-WAN Link Quality Details - Blank

JeroenvE — Wed, 12 Apr 2023 07:51:20 GMT

I've got the same problem. It manifests at the site level as well. When you check the "Link Quality" tab in the Activity Monitor, there is just no data even though I've checked the circuit settings and followed the steps in the deceptively titled "Administrator Guide".

Turned on LQ monitoring
Turned on LQ monitoring for non hub paths
Selected my only datacenter site
Tried both minimum and average aggregation

Bandwith monitoring and QoS are also configured. I've tried different combinations of settings but nothing works.

The network is operating fine but there's no LQ data being displayed.

We are running version 5.6.7-b4 right now, preparing to upgrade to v6. This should not be the issue.

Re: Prisma SD-WAN Link Quality Details - Blank

JeroenvE — Mon, 03 Jul 2023 08:48:26 GMT

I had the same problem. After discussing with support they said I needed to remove and put back the circuit label on my DC nodes and that would fix it.

Not ideal, but I tried it and it worked. If you do them one by one the outage is minimal, but I'm lucky to not have a 24/7 environment here. And it broke again later so I had to do it again.