topic Re: Default password not working admin / admin in VM-Series in the Private Cloud

Default password not working admin / admin

MAlif — Sun, 02 Oct 2022 05:59:23 GMT

iso version = PA-VM-ESX-10.0.4.vm_eval
trying root / root

and admin/admin

showing this message

pls help me

Re: Default password not working admin / admin

PavelK — Sun, 02 Oct 2022 07:20:36 GMT

Hello @MAlif

thanks for the post.

You will have to wait until: "login" is displayed. With PA-HDF firewall is not accepting credentials yet. Details are in KB:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CloQCAS

Kind Regards

Pavel

Re: Default password not working admin / admin

MAlif — Sun, 02 Oct 2022 07:30:53 GMT

almost passing 2hours but staill same. cloud u tell me pls what is the issues.. not coming login promopt

Re: Default password not working admin / admin

PavelK — Thu, 06 Oct 2022 07:26:05 GMT

I am sorry for late response @MAlif

2 hours is far too long. Something is not right.

Could you try to attach serial port to VM? Could you also de-select floppy/optical disk from boot menu if it is there.

After this, try to boot PA VM again.

Kind Regards

Pavel

Re: Default password not working admin / admin

AlexandreSousa — Tue, 16 May 2023 16:31:56 GMT

Hi Pavel,

I´m having exactly this same issue. VM booted and waited for login to be prompted but with no success.

It almost seems like the username database or something is missing.

Any help?

Regards,

Alex

Re: Default password not working admin / admin

Spiterman — Sat, 27 May 2023 00:44:27 GMT

Hello @MAlif

This appears to be the same issue that @TodorPetkov and I were experiencing. I believe the below steps will get you to the desrired "PA-VM login:" prompt:

I had the same issue when installing trial VM in VMware ESXi. I understand that there are 3 "login" prompts:

vm login:

PA-HDF login:

PA-VM login:

Ultimately you want to get the "PA-VM login" prompt to log in with the admin/admin credentials. However, it does not go past the first prompt when installing in VMware ESXi. The workaround I tried and was able to get working was by stopping the VM bootup process by typing "maint" immediately after startup. This has to be done rather quick as the VM boots up fast.

If successful, you must give it time as it is booting into Maintenance Mode.

Once in Maintenance Mode, select "Continue --> Disk Image --> Reinstall 10.x.x.

After some time it will display a successful result. Scroll all the way down to select Reboot option. After this you should be able to get the "PA-VM login:" prompt and you can proceed to log in with the default credentials.

Also, make sure to first add enough Network Adapters to your VM to connect to your virtual environment and to assign different Zones to those interfaces. Basically every NA will correspond to an interface on the FW.

Hope this helps!

Re: Default password not working admin / admin

TodorPetkov — Mon, 29 May 2023 12:17:51 GMT

Hello,

unfortunately even after reset I have the same error - Sysd is unavailable. I tried to run the KVM flavour as well, but it's the same there.

Regards

Re: Default password not working admin / admin

Spiterman — Mon, 29 May 2023 16:54:43 GMT

Hello,

Did you do a Factory reset or did you reinstall the disk image?

The factory reset alone will not work unless the disk image is reinstalled.

Regards

Re: Default password not working admin / admin

TodorPetkov — Mon, 29 May 2023 19:06:11 GMT

Hello,

it was reinstall, yes:

Re: Default password not working admin / admin

Spiterman — Mon, 29 May 2023 19:40:26 GMT

Are you still getting the "PA-HDF login:" prompt or did it change to "PA-VM login:"?

Also, the reinstall disk image only worked for me when I spun up the VM in ESXi. Unfortunately, the same procedure didn't work on the KVM image.

Regards

Re: Default password not working admin / admin

TodorPetkov — Mon, 29 May 2023 21:48:44 GMT

I was getting this prompt even before the reset:

After typing "admin", I am getting this message. Same is with brand new VM and after reinstall:

Re: Default password not working admin / admin

Spiterman — Mon, 29 May 2023 22:12:11 GMT

That was the exact message I was getting when I installed my the PA-VM in ESXi 6.7. The log in prompt must be "PA-VM login" in order to gain access into the VM. I was able to get the 3rd login prompt after reinstalling the disk image.

Re: Default password not working admin / admin

laurence64 — Fri, 07 Jul 2023 10:54:51 GMT

That can sometimes happen if there is a resource issue when building, the image (if I remember rightly) configures 5.5Gb mem as default, when the firewall really needs 6Gb they start to behave then!

Re: Default password not working admin / admin

Chander_P — Tue, 18 Jul 2023 12:30:20 GMT

Thanks a lot ! You saved it ! 😊