topic Re: PA-VM-EVAL shutdown automatically after boot in VM-Series in the Private Cloud

PA-VM-EVAL shutdown automatically after boot

PanLin — Sat, 07 May 2022 12:06:41 GMT

Hi All,

Recently I requested an Eval image of Palo alto when I install it just after boot it shows an error "Bits 55-60 of /proc/PID/pagemap entries are about to stop being page-shift some time soon".

And after that message it says " stopping pan software" and the VM machine stopped, I start the VM again and it still showing the same message and stop working.

Any help on that, please?

Many Thanks.

Re: PA-VM-EVAL shutdown automatically after boot

Y-alwaysMe — Sun, 08 May 2022 23:09:15 GMT

Only time I seen a vm unable to boot up successfully is when the ethernet in .vmx conf file was wrong.

see https://live.paloaltonetworks.com/t5/general-topics/palo-alto-lab-in-vmware-workstation/td-p/78816

Vsys_remo answer and please set your management in either bridged or natted.

It could also be corrupt image.

Re: PA-VM-EVAL shutdown automatically after boot

PanLin — Wed, 11 May 2022 10:40:57 GMT

Thanks for your reply, but my problem is not with the network adapters.

The VM turned off automatically after 5 min from boot, and the same thing with KVM image on GNS3.

Re: PA-VM-EVAL shutdown automatically after boot

yiboli — Thu, 12 May 2022 00:41:36 GMT

I just found same issue as yours. But if you change VM time to 2021 it will not shutdown itself even still got the error message.

Re: PA-VM-EVAL shutdown automatically after boot

FredRenner68 — Fri, 13 May 2022 19:06:53 GMT

so, are you saying change the time on the PA-VM in the brief period before it shuts down or somewhere else? Thanks.

Re: PA-VM-EVAL shutdown automatically after boot

yiboli — Fri, 13 May 2022 19:15:01 GMT

You need change the time in the PA VM BIOS like 2021?. otherwise it will shutdown automatically later.

Re: PA-VM-EVAL shutdown automatically after boot

PanLin — Sat, 14 May 2022 17:57:32 GMT

Thanks for your help but the VM still shutdown automatically even when I changed the year to 2021 from the bios of PA VM, I don't know about you @FredRenner68 any luck?

Re: PA-VM-EVAL shutdown automatically after boot

yiboli — Tue, 24 May 2022 04:00:45 GMT

1. turn off the VM time sync with host in VM bios setting.

2. Factory reset the PA-VM by input maint when booting the PAN-OS.

Re: PA-VM-EVAL shutdown automatically after boot

RAD-IT — Fri, 03 Jun 2022 14:47:36 GMT

Hi,

I've same issue with my evaluation VM 10.0.4.
I already tried by setting the BIOS time to 2021, time sync from esx host to the VM is disabled, factory default executed on the VM.
After factory default was finished, the VM rebooted. Few minutes after a login prompt was shown, the VM has initiated shutdown procedure (init 0).

Re: PA-VM-EVAL shutdown automatically after boot

yiboli — Fri, 03 Jun 2022 16:14:37 GMT

Hi,

Did you change your VM BIOS time to 2021 or older too?

Re: PA-VM-EVAL shutdown automatically after boot

FredRenner68 — Fri, 03 Jun 2022 16:40:10 GMT

I'm running it on ESXi. I have found that even if I disable the VM from synchronizing with the host I still get the shutdown behavior. The only workaround I have found to work is to change the time on the ESXi host to 2021 then boot the PA-VM. Once it is on line I can correctly set the time on ESXi, as long as I don't reboot the PA-VM it will continue to run for the duration of the eval period. This is not ideal, since it's an eval and used for experimenting I find myself wanting to reboot periodically, but it works.

Re: PA-VM-EVAL shutdown automatically after boot

RAD-IT — Fri, 03 Jun 2022 22:19:42 GMT

Yes, I did all the steps as described in my first post

Re: PA-VM-EVAL shutdown automatically after boot

RAD-IT — Fri, 03 Jun 2022 22:32:34 GMT

It is not option for me to change the date on a ESX host since it is used for much more than PA.

Also I tried to use it on EVE-NG but has a same issue. Additional issue on EVE-NG is that you can't enter the BIOS to change the date.

However the issue within PAN-OS that automatically shutdown the VM if the date is after 2021 sounds to me as a bug.

Did someone tried to create a support ticket about this issue?

Re: PA-VM-EVAL shutdown automatically after boot

puser1 — Fri, 01 Jul 2022 12:55:18 GMT

Me & others are facing the same issue. https://live.paloaltonetworks.com/t5/general-topics/palo-alto-firewall-vm/m-p/484117

Would be great if someone could share a solution to this problem? Thanks. 🙂

Re: PA-VM-EVAL shutdown automatically after boot

RAD-IT — Tue, 19 Jul 2022 14:34:02 GMT

I just spoke someone from Palo Alto. This issue is known and id under investigation to pinpoint the reason.

Re: PA-VM-EVAL shutdown automatically after boot

puser1 — Tue, 19 Jul 2022 14:42:38 GMT

Please do provide us with an update in case you have anything new. Much appreciated! 🙂

Re: PA-VM-EVAL shutdown automatically after boot

fsouren — Wed, 31 Aug 2022 07:31:36 GMT

I've got the same issue, any updates on this?

Re: PA-VM-EVAL shutdown automatically after boot

PanLin — Wed, 31 Aug 2022 10:22:39 GMT

Still no solution, if someone sort it out please share with us

Re: PA-VM-EVAL shutdown automatically after boot

CRVLicense — Sun, 13 Nov 2022 11:15:56 GMT

Still same problem from now. any resolution for this case?