https://live.paloaltonetworks.com/t5/%E9%85%8D%E7%BD%AE%E5%92%8C%E5%AE%9E%E6%96%BD/%E6%97%A0%E6%B3%95%E8%AE%BF%E9%97%AEprisma%E4%BA%91%E8%AE%A1%E7%AE%97%E9%83%A8%E5%88%86-%E5%87%BA%E7%8E%B0%E9%94%99%E8%AF%AF-quot-%E6%82%A8%E7%9A%84prisma%E4%BA%91%E8%AE%A1%E7%AE%97%E6%8E%A7%E5%88%B6%E5%8F%B0%E9%85%8D%E7%BD%AE%E5%A4%B1%E8%B4%A5-%E8%AF%B7%E8%81%94%E7%B3%BB%E6%82%A8%E7%9A%84palo-alto/ta-p/527700 <DIV class="lia-message-template-content-zone"> <P>现象：</P> <UL> <LI>新租户拥有活跃的Prisma云和计算许可证。</LI> <LI>用户有系统管理权限。</LI> <LI>然而，用户无法访问Prisma云计算部分，出现错误 "您的Prisma云计算控制台配置失败。请联系您的Palo Alto Networks客户服务团队"。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 819px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/47194i2885638FB40D7064/image-size/large?v=v2&amp;px=999" role="button" title="Capture.PNG" alt="Capture.PNG" /></span></LI> </UL> <P>环境：</P> <UL data-aura-rendered-by="178:245287;a"> <LI>Prisma Cloud Enterprise Edition (SAAS)</LI> </UL> <P>原因：</P> <UL> <LI>这很可能是租户ID在后台的CSP ID问题。</LI> </UL> <P>解决方案：</P> <UL> <LI>通过PCSUP（JIRA）与工程团队联系，更新面临该问题的相关租户ID的CSP ID。</LI> <LI>这将更新后台的计算模块以解决这个问题。</LI> </UL> </DIV> Thu, 19 Jan 2023 12:09:28 GMT juzhang 2023-01-19T12:09:28Z https://live.paloaltonetworks.com/t5/%E9%85%8D%E7%BD%AE%E5%92%8C%E5%AE%9E%E6%96%BD/%E6%97%A0%E6%B3%95%E8%AE%BF%E9%97%AEprisma%E4%BA%91%E8%AE%A1%E7%AE%97%E9%83%A8%E5%88%86-%E5%87%BA%E7%8E%B0%E9%94%99%E8%AF%AF-quot-%E6%82%A8%E7%9A%84prisma%E4%BA%91%E8%AE%A1%E7%AE%97%E6%8E%A7%E5%88%B6%E5%8F%B0%E9%85%8D%E7%BD%AE%E5%A4%B1%E8%B4%A5-%E8%AF%B7%E8%81%94%E7%B3%BB%E6%82%A8%E7%9A%84palo-alto/ta-p/527700 <DIV class="lia-message-template-content-zone"> <P>现象：</P> <UL> <LI>新租户拥有活跃的Prisma云和计算许可证。</LI> <LI>用户有系统管理权限。</LI> <LI>然而，用户无法访问Prisma云计算部分，出现错误 "您的Prisma云计算控制台配置失败。请联系您的Palo Alto Networks客户服务团队"。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 819px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/47194i2885638FB40D7064/image-size/large?v=v2&amp;px=999" role="button" title="Capture.PNG" alt="Capture.PNG" /></span></LI> </UL> <P>环境：</P> <UL data-aura-rendered-by="178:245287;a"> <LI>Prisma Cloud Enterprise Edition (SAAS)</LI> </UL> <P>原因：</P> <UL> <LI>这很可能是租户ID在后台的CSP ID问题。</LI> </UL> <P>解决方案：</P> <UL> <LI>通过PCSUP（JIRA）与工程团队联系，更新面临该问题的相关租户ID的CSP ID。</LI> <LI>这将更新后台的计算模块以解决这个问题。</LI> </UL> </DIV> Thu, 19 Jan 2023 12:09:28 GMT https://live.paloaltonetworks.com/t5/%E9%85%8D%E7%BD%AE%E5%92%8C%E5%AE%9E%E6%96%BD/%E6%97%A0%E6%B3%95%E8%AE%BF%E9%97%AEprisma%E4%BA%91%E8%AE%A1%E7%AE%97%E9%83%A8%E5%88%86-%E5%87%BA%E7%8E%B0%E9%94%99%E8%AF%AF-quot-%E6%82%A8%E7%9A%84prisma%E4%BA%91%E8%AE%A1%E7%AE%97%E6%8E%A7%E5%88%B6%E5%8F%B0%E9%85%8D%E7%BD%AE%E5%A4%B1%E8%B4%A5-%E8%AF%B7%E8%81%94%E7%B3%BB%E6%82%A8%E7%9A%84palo-alto/ta-p/527700 juzhang 2023-01-19T12:09:28Z